Trilingual Customer Service Representative

il y a 18 heures


Paris, Île-de-France Hermès Temps plein
About the Role

Hermès is seeking a highly skilled and multilingual customer service professional to join its European e-commerce entity and customer relation center.

Key Responsibilities
  • Manage customer interactions from initial contact to resolution, ensuring a seamless and personalized experience.
  • Provide product information, answer questions, and resolve issues in a timely and professional manner.
  • Collaborate with internal teams to ensure effective communication and issue resolution.
  • Develop and maintain a deep understanding of Hermès products and services to provide expert advice to customers.
Requirements
  • Fluency in Dutch, English, and French, with excellent written and verbal communication skills.
  • Proven customer service experience in a fast-paced, dynamic environment.
  • Ability to work in a team-oriented environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills, with a focus on delivering exceptional customer experiences.
What We Offer
  • A dynamic and multicultural work environment with opportunities for growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a prestigious and iconic brand like Hermès.


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