Trilingual Customer Service Representative
il y a 18 heures
Hermès is seeking a highly skilled and multilingual customer service professional to join its European e-commerce entity and customer relation center.
Key Responsibilities- Manage customer interactions from initial contact to resolution, ensuring a seamless and personalized experience.
- Provide product information, answer questions, and resolve issues in a timely and professional manner.
- Collaborate with internal teams to ensure effective communication and issue resolution.
- Develop and maintain a deep understanding of Hermès products and services to provide expert advice to customers.
- Fluency in Dutch, English, and French, with excellent written and verbal communication skills.
- Proven customer service experience in a fast-paced, dynamic environment.
- Ability to work in a team-oriented environment and adapt to changing priorities.
- Strong analytical and problem-solving skills, with a focus on delivering exceptional customer experiences.
- A dynamic and multicultural work environment with opportunities for growth and development.
- A competitive salary and benefits package.
- The chance to work with a prestigious and iconic brand like Hermès.
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