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Guest Service Associate
Il y a 2 mois
Job Summary
The Guest Service Associate provides exceptional guest experiences, ensuring seamless check-in and check-out processes, and delivering personalized services to meet the needs of our valued guests.
Key Responsibilities- Guest Services
- Provide warm and welcoming greetings to all guests, ensuring a positive first impression.
- Respond promptly to guest inquiries, resolving issues efficiently and effectively.
- Offer personalized recommendations and services to enhance the guest experience.
- Front Desk Operations
- Manage check-in and check-out processes, ensuring accuracy and efficiency.
- Process payments and handle cash transactions in accordance with internal controls.
- Maintain a clean and organized front desk area, adhering to hotel standards.
- Customer Service
- Provide exceptional customer service, responding to guest needs and concerns in a professional and courteous manner.
- Resolve guest complaints and issues in a timely and effective manner.
- Collaborate with other departments to ensure seamless guest experiences.
- Administrative Tasks
- Perform administrative tasks, such as printing and distributing reports, and maintaining accurate records.
- Assist with special projects and initiatives, as assigned by management.
- Education
- High school diploma or equivalent required.
- Experience
- Previous experience in a customer-facing role, preferably in the hospitality industry.
- Skills
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Basic math skills and accuracy with handling cash transactions.