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Customer Experience Manager
Il y a 2 mois
About the Role
Audensiel is a multi-specialist player in digital transformation, business consulting, and technology consulting. We support our clients in all sectors of activity in France and internationally in the following areas:
- Digital Transformation: We manage digital transformation projects, from project management using the Agile method through AMOA and application development to acceptance/testing.
- Consulting: We provide IT consulting within IT departments and business consulting within functional departments specifically for Banking, Insurance, and the Pharmaceutical Industry in their issues of governance, regulatory compliance, risk management, and transformation of financial departments.
- Data/AI: We design and develop Big Data solutions with data engineer and data scientist consultants. We develop innovative artificial intelligence projects for our clients in the form of POC.
- IoT: We exploit data from connected objects and their processing within complex interconnected systems. We design the entire value chain to provide the best user experience for these new services and optimize productivity gains.
- Cybersecurity: We support our clients' cybersecurity issues. We conduct audits and project management for data defense and security.
- Cloud/DevOps: We support our clients at different levels of their project, strategy, and governance, architecture, development, or even DevOps.
About the Job
We are seeking a Customer Experience Manager to establish a professional relationship with clients to achieve ongoing client satisfaction. The ideal candidate will:
- Monitor actions to be implemented following customer satisfaction questionnaires.
- Ensure the quality and monitoring of systems already deployed.
- Work closely with the Insurance Manager, Technical Coordinator, and Customer Service Team Leader in the consolidation of the team schedules.
- Implement and ensure the proper application of the maintenance contract or contractual warranty. Ensure compliance with contractual obligations.
- Motivate the teams around the service to render to our customers.
- Plan, supervise, and report to customers the various actions carried out or to be carried out on the systems, within the framework of the guarantee of a project or a maintenance contract.
- Regularly provide their line manager with the risk analysis of their portfolio of contracts (anomalies that may disrupt the application of contractual requirements), and in particular concerning the applicable penalties.
About You
We are looking for a candidate with a Bachelor's degree in computer science, science, or customer relations, and at least 3 years of significant experience on similar topics in ticketing and/or the public transport sector. The ideal candidate will have:
- A Bachelor's degree in the field of computer science, science, or customer relations.
- At least 3 years of experience on similar topics.
- Autonomy, organization, and rigor.
- A sense of business and service.
- Good oral and written expression.
- A common level of English.
Audensiel is committed to combating all discrimination and promoting diversity and equal opportunities.
