Retail Operations Leader, Nashville West

il y a 3 semaines

NeuillysurSeine, Île-de-France Sephora USA, Inc Temps plein

Job Function: Retail - Management

Company Overview:

At Sephora, we ignite passion in our customers, empower our teams, and support them in becoming their best selves. We cultivate an atmosphere where individuals are appreciated, and diversity is celebrated. Our global teams strive daily to fulfill our mission: to transform the perception of beauty by empowering the Extraordinary within each of us. We are united by a shared vision - to redefine the future of beauty .

The Opportunity: At Sephora, our workforce is the cornerstone of our achievements. We are convinced that the optimal way to deliver premier beauty products, services, tools, and experiences to our clients is by recruiting, training, and engaging the finest talent in the industry. Our teams are dedicated to investing in our talent, both at our corporate headquarters and within Sephora locations. We firmly believe (and our actions demonstrate it) that our personnel are our greatest asset, and we strive daily to equip them with the knowledge and resources not only to accomplish their tasks but to feel inspired and confident while doing so.

Your role at Sephora: As a Retail Operations Leader, you will oversee all aspects of store management, ensuring exceptional client service and driving sales performance. You will guide a team of committed associates, nurturing a positive workplace culture that promotes growth and advancement.

Key Responsibilities:

  1. Overseeing Store Operations and Sales:
    • Manage daily store functions, ensuring a seamless and efficient client experience.
    • Develop and execute strategies to enhance store sales and boost profitability.
    • Supervise and manage sales performance, service quality, and operational efficiency.
  2. Leadership and Team Development:
    • Inspire, coach, and motivate a team of associates to achieve or surpass sales objectives.
    • Conduct performance evaluations, oversee employee development, and provide continuous feedback.
    • Manage the leadership team, ensuring effective collaboration and attainment of store objectives.
  3. Client Satisfaction and Service Excellence:
    • Guarantee high levels of client satisfaction through outstanding service.
    • Address client concerns and provide suitable resolutions.
    • Work to foster client loyalty and engagement by supporting loyalty initiatives and services.
  4. Store Standards and Compliance:
    • Maintain exceptional store conditions and visual merchandising standards.
    • Ensure adherence to company policies and procedures to uphold a safe and efficient work environment.
    • Uphold Sephora brand excellence in-store, ensuring a consistent and high-quality client experience.
  5. Resource Management:
    • Oversee inventory levels to ensure product availability.
    • Allocate resources and manage staffing to ensure optimal productivity and performance.

Qualifications/Experience:

  • Proven successful experience in retail management.
  • 3-5 years of experience managing a high-volume, complex retail or hospitality environment.
  • Strong leadership capabilities and business insight.
  • Excellent organizational skills.
  • Outstanding communication and interpersonal abilities.
  • A talent for attracting, identifying, and motivating employees.
  • Flexible availability to accommodate a retail schedule.
  • Capability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for the entire shift, and work in a fragrance-filled environment while handling and applying products to clients—with or without accommodation.
  • Compliance with Sephora's dress code and policies as outlined in the Sephora Employee Handbook.

The annual base salary range for this position is $77,000 to $98,000. The actual base salary offered depends on various factors, including the applicant's qualifications for the position, years of relevant experience, specific skills, education level, certifications, and other legitimate, non-discriminatory business factors specific to the position, as well as the geographic location in which the applicant resides and/or from which they will perform the job. Individuals in this position may also be eligible for bonuses. Sephora provides a comprehensive benefits package to full-time employees, including health, dental, and vision plans; a superior 401(k) plan; various paid time off programs; employee discounts/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program.

While at Sephora, you'll enjoy...

  • The people. You will work alongside some of the most talented leaders and teams—individuals you can take pride in collaborating with.
  • The learning. We invest in training and developing our teams, and you will continue to evolve and enhance your skills through personalized career plans.
  • The culture. As a leading beauty retailer within the LVMH family, our reach is extensive, and our impact is global. Innovation is in our DNA, and at Sephora, all 40,000 passionate team members across 35 markets and over 3,000 stores are united by a common goal—to redefine the future of beauty.

You can unleash your creativity , as we embrace a disruptive spirit. You can learn and evolve , as we empower you to be your best. You can be yourself , as your individuality sets us apart. This is the future of beauty. Reimagine your future at Sephora.

Sephora is an equal opportunity employer and values diversity within our company. We do not discriminate based on race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to collaborating with and providing reasonable accommodations to applicants with physical and mental disabilities.

Sephora will consider all qualified applicants with criminal histories for employment in a manner consistent with applicable law.

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