IT Operations Support Leader

il y a 3 semaines


NeuillysurSeine, Île-de-France JCDecaux Temps plein

Overview

The IT Sales & Customer Success division is responsible for developing Front-Office applications that facilitate sales operations across JCDecaux's global business units. This includes the design, implementation, maintenance, and operation of a comprehensive Software Suite that streamlines the entire sales workflow: from inventory oversight and media planning to contract management, posting preparation, and customer invoicing, as well as performance analysis and oversight.

We are currently seeking an IT Operations Support Leader.

Scope of Responsibilities

  • All Front Office solutions: HIVE – Group Sales Platform
  • CUBX – Business Intelligence Group solution
  • Integrations with upstream and downstream systems (CRM, Back-Office, Media Planning)

Key Responsibilities

The team is tasked with delivering production services to an expanding number of business units (~10) utilizing the IT Group Sales Platform (~10 applications). The IT Operations Support Leader will oversee the following:

Team Management

  • Lead a team of Analysts located in multiple regions: approximately 8 FTEs
  • Ensure Quality of Service, a critical factor for maintaining a trustworthy relationship between IT and business stakeholders
  • Continuously enhance SLAs and associated processes to improve team efficiency

Business Unit Engagement

  • Integrate new business units into the operational framework and processes
  • Manage requests and change orders from business users, keeping them informed about production issues, product deliveries, and roadmaps
  • Facilitate monthly meetings with business units and Domain Managers
  • Foster communication within the user community

Service Quality & Maintenance

  • Communicate updates on incidents, escalations, and scheduled operations
  • Keep business units informed about status and resolution processes, roadmaps, and future directions
  • Prioritize fixes and change requests in collaboration with product teams in line with SLAs
  • Regularly assess user satisfaction
  • Monitor and report support KPIs and SLAs to Domain Management

Under the guidance of the IT Domain Manager, the Support Leader will collaborate closely with other IT managers to align application knowledge, FAQs, procedures, and administrative tasks.

Required Skills:

  • Leadership, Organizational & Planning abilities
  • Positive energy and mindset
  • Exceptional communication skills
  • Results-driven with problem-solving capabilities
  • Negotiation skills with all stakeholders (IT and business)
  • Interest in products and business
  • Core values: Teamwork, Empathy, Responsibility, Proactivity - High service orientation. Fluent English is essential.

Experience & Profile:

  • Extensive experience in IT applications and business unit relationships
  • ITIL certification is a plus
  • Experience in an international setting
  • Familiarity with Agile delivery environments and methodologies

Work Environment:

  • The position involves collaboration with design and development teams utilizing Agile methods
  • Management of business support and analyst team members
  • Occasional international travel may be required

  • IT Sales

    il y a 3 semaines


    Neuilly-sur-Seine, Île-de-France JCDecaux Temps plein

    OverviewThe Group IT Sales & Posting division is responsible for developing Front-Office applications that facilitate sales operations across international JCDecaux business units. This includes the processes of studying, building, maintaining, and operating these applications.This framework enables Business Units to utilize a comprehensive Software Suite...

  • IT Operations Manager

    il y a 3 semaines


    Ivry-sur-Seine, Île-de-France GMF Temps plein

    Position Overview We are seeking a skilled Manager in IT to oversee the Production Administration and Support Team at GMF. This role is essential for ensuring the seamless operation of our IT services and integrating innovative projects. Key Responsibilities Operational Oversight: Manage and maintain optimal operational conditions for IT services. Project...

  • IT Operations Leader

    il y a 3 semaines


    Sablé-sur-Sarthe, Pays de la Loire, France Hays France Temps plein

    Position: IT Operations Leader / Systems and Network SpecialistHays France is seeking an IT Operations Leader / Systems and Network Specialist for a permanent role. In this position, you will report directly to the General Manager and oversee a dedicated team of two professionals. Your primary responsibilities will include:Guaranteeing the operational...

  • Bid Manager

    il y a 7 jours


    Neuilly-sur-Seine, Île-de-France Scalian Temps plein

    Job Title: Bid ManagerAbout the Role:We are seeking a highly skilled Bid Manager to lead our IT department and play a key role in the development of our pre-sales team. As a Bid Manager, you will be responsible for:Leading and Coordinating the IT Pre-Sales Team: You will lead and coordinate the IT pre-sales team in France, ensuring that they are equipped to...

  • Sales Manager for IT Services

    il y a 3 semaines


    Neuilly-sur-Seine, Île-de-France JCDecaux Temps plein

    Overview: The Group IT Sales & Posting division is responsible for crafting Front-Office applications that facilitate sales operations across international JCDecaux business units. This system empowers Business Units to utilize a comprehensive Software Suite that oversees the entire sales workflow, including inventory management, media planning selections,...

  • IT Sales

    il y a 4 heures


    Neuilly-sur-Seine, Île-de-France JCDecaux Temps plein

    About the RoleWe are seeking an experienced IT Support Manager to join our Front Office Solutions team at JCDecaux. As a key member of our team, you will be responsible for providing production services to our growing number of business units, ensuring the quality of service and continuously improving the team's efficiency.Key ResponsibilitiesManagementLead...

  • IT Operations Manager

    il y a 3 semaines


    Ivry-sur-Seine, Île-de-France GMF Temps plein

    Overview: Are you ready to take on a pivotal role in the realm of IT management? GMF is seeking a dedicated Manager for our Production Administration and Support Team. Key Responsibilities: Oversee the maintenance of operational standards and ensure seamless integration of new initiatives.Manage financial aspects related to project budgets and resource...

  • Sales Business Process Leader

    il y a 3 semaines


    Neuilly-sur-Seine, Île-de-France JCDecaux Temps plein

    General ObjectiveOversee the definition of sales business processes and regulations across JCDecaux's various business units, aiming to establish a unified operational model. Direct IT sales solution assessments within JCDecaux's business units, ensuring delivery, governance, and alignment with overarching group goals. Specifically, spearhead studies and...


  • Neuilly-sur-Seine, Île-de-France Enedis Temps plein

    Job Title: Business Support Specialist - OperationsAbout the Company: Enedis is a leading energy company seeking a skilled individual to join its Hypervision Agency in the Operations domain.Job Description:Coordinate and plan field activities in collaboration with supplier representatives to optimize performance.Handle customer calls to confirm customer...

  • IT Operations Manager

    il y a 3 semaines


    Ivry-sur-Seine, Île-de-France GMF Temps plein

    Position Overview: Are you ready to take on a pivotal role in a dynamic environment? As a Manager at GMF, you will be instrumental in the Production Administration and Support Team. Key Responsibilities: Oversee the management of operational processes to ensure optimal performance.Integrate innovative projects while maintaining budgetary...


  • Neuilly-sur-Seine, Île-de-France Sephora USA, Inc Temps plein

    Distribution Center Operations Leader Position Title: Operations Supervisor Departments: Inbound/Inventory Control/DotCom/Retail Function: Operations Grade: M07 Reports To: Operations Manager FLSA Status: Exempt Schedule: Monday through Friday 7:00AM-3:30PM Your role at Sephora... The operational backbone of our organization is essential to...

  • Business Solutions Lead

    il y a 3 semaines


    Neuilly-sur-Seine, Île-de-France SGD Pharma Temps plein

    BUSINESS SOLUTIONS MANAGER (M/F)SGD Pharma stands at the forefront of the molded and tubular glass production for the pharmaceutical sector. With an impressive output of over 2 billion glass containers each year, we deliver top-tier packaging solutions tailored for various therapeutic applications, including parenteral, oral, and nasal routes. Our global...


  • Neuilly-sur-Seine, Île-de-France Sephora Temps plein

    At Sephora, we redefine beauty, explore innovative brands, and drive positive change every day. Prepare to think creatively, work strategically, and leave your mark at a leading global retailer. Together, we are evolving, innovating, and reimagining the future of beauty and retail.Within the Information Systems Organization, the IT Retail Department is...

  • IT Operations Manager

    il y a 3 semaines


    Neuilly-sur-Seine, Île-de-France Scalian Temps plein

    Quel sera votre rôle ? Nous sommes à la recherche d'un professionnel au sein de notre équipe IT Business Manager pour contribuer à l'expansion de notre agence. Vos principales responsabilités incluront : Acquisition et développement de clients : Prospection de nouveaux clients, Présentation de nos services, identification des besoins des clients,...


  • Neuilly-sur-Seine, Île-de-France Sephora USA, Inc Temps plein

    Company Overview: At Sephora, we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each...


  • Neuilly-sur-Seine, Île-de-France Sephora USA, Inc Temps plein

    Job Function: Retail - Management Company Overview: At Sephora, we ignite passion in our customers, empower our teams, and support them in becoming their best selves. We cultivate an atmosphere where individuals are appreciated, and diversity is celebrated. Our global teams strive daily to fulfill our mission: to transform the perception of beauty by...


  • Neuilly-sur-Seine, Île-de-France Compétences et Développement Temps plein

    About Compétences et DéveloppementCompétences et Développement is a network of 14 higher education institutions dedicated to innovation and professional growth within the field of education and technology.Job DescriptionWe are seeking a highly motivated and experienced IT Infrastructure and Cloud Architect to join our team. In this role, you will be...


  • Neuilly-sur-Seine, Île-de-France UP SKILLS Temps plein

    Quelles sont les missions ?Up Skills Paris IT recherche pour son client, un technicien support informatique H/F pour une mission d'Intérim de 3 mois à Neuilly sur Seine.Date de démarrage : dès que possibleRémunération proposée : 2200 euros Missions:- Analyse, traitement et résolution des incidents et des demandes via l'outil Ticketing.- Construction...


  • Neuilly-sur-Seine, Île-de-France Luxe Talent France Temps plein

    Are you enthusiastic about the world of digital commerce and seeking a new opportunity within the retail and fashion sector? Luxe Talent is currently in search of an E-commerce Operations Leader to contribute to a prestigious brand.Key Responsibilities:Achieve sales targets for the online platform and digital marketplacesOversee daily functions and ensure...

  • Responsable Senior Audit IT

    il y a 3 semaines


    Neuilly-sur-Seine, Île-de-France Grant Thornton France Temps plein

    A propos de l'entreprise :Grant Thornton est un cabinet d'audit et de conseil qui vous offre l'opportunité de vivre l'Expérience de la Confiance. Nous valorisons la diversité et l'innovation au sein d'équipes soudées, engagées vers un objectif commun de réussite.A propos du poste :Nous recherchons un Responsable Senior Audit IT pour renforcer notre...