Global Omnichannel Digital VP

il y a 3 jours


NeuillysurSeine, Île-de-France Sephora Temps plein
About the Opportunity

Sephora is seeking a highly skilled and experienced professional to lead our omnichannel digital strategy. As the Global VP of Omnichannel Experience, you will be responsible for evangelizing and accelerating the adoption of best practices to offer an exceptional customer experience across all online and offline touchpoints.

Key Responsibilities
  • Partner with regions to identify high-value business opportunities in omnichannel commerce and services that can be optimized or rolled out.
  • Resurface local business best practices and accelerate global roll-out by sharing playbooks, creating reusable assets, and animating taskforces around topics such as Click & Collect, Endless Aisle, Customer Service, Delivery & Payment, and tools like virtual try-on and diagnosers.
  • In partnership with technology, ensure the creation, maintenance, and innovation of a robust catalogue of high-impact omnichannel reusable features that can serve the regions and govern its direction to foster integration, innovation, and scalability.
  • Animate communities and foster a culture of continuous learning, innovation, and cross-functional collaboration.
  • Establish and maintain strategic partnerships with external technology providers to capture emerging trends in omnichannel and continuously strive to craft the best, most sophisticated beauty shopping experience.
Requirements
  • Very customer-oriented, excellent communication and collaboration skills, adept at engaging with stakeholders at all levels within the organization.
  • Exceptional business acumen and a strong track record of 15 years in driving incremental business or customer experience in omnichannel or digital in-store/retail efficiency.
  • Outstanding strategic thinking abilities with a strong 'Doer' attitude, capable of leading in a dynamic and rapidly evolving technological landscape.
  • Experience working in product/tech organizations and as a bonus, driving reusability.
  • Passionate about teamwork & creating impact through others, experienced in change management and leadership by influence, fostering a culture of innovation, continuous improvement, and cross-departmental collaboration.
About Sephora

Sephora is a leading beauty retailer within the LVMH family, with a global reach and a commitment to innovation and excellence. As a member of our team, you will have the opportunity to work with talented leaders and teams, invest in training and development, and be part of a culture that values creativity, learning, and collaboration.

We are looking for individuals who share our passion for beauty and our commitment to excellence. If you are a strategic thinker, a collaborative leader, and a passionate advocate for customer experience, we encourage you to apply for this exciting opportunity.



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