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Warranty and Guarantee Administrator
il y a 1 mois
The Technical Support department at OEMSERVICES is responsible for delivering Engineering, Reliability, Airworthiness, Predictive Maintenance, Technical Contract Support, and Warranty & Guarantee to our customers. We have a portfolio of complex, multi-disciplinary, multi-million, multi-year contracts. As a member of the Technical Support department, you will be responsible for the evaluation, administration, performance, and management of the Warranty & Guarantee, including claims globally. The role involves direct engagement with OEMSERVICES' internal departments but also its Customers & Partners.
Vos MissionsKey Responsibilities:
- Work with OEMSERVICES' Supply Chain department to handle and process warranty claims on customer components.
- Hold all suppliers responsible for contractual obligations and push back on quotes.
- Monitor and action daily warranty queues and manage each claim to completion.
- Develop strong relationships with Supply Chain and Account Management departments to understand and execute contract entitlement claims.
- Openly and frequently communicate with OEMSERVICES stakeholders including Supply Chain, Materials Management, Account Management, Technical Support, and Strategic Partnership to identify part failures and reliability issues.
- Work closely with above departments to compile, analyze, and file for i) warranty claims related to transportation and labor and ii) performance guarantee claims related to missed Repair Turnaround Time (TAT), GDMC, Repair and Replace, and GMTBUR.
- Develop and maintain relationships with Customers and Suppliers.
- Ensure 100% of warranty and guarantee opportunities are fulfilled (annual budget of +10M USD).
- Develop performance metrics for the department.
- Ensure the evolution of good practices in his/her area of expertise and their broadcast within the company.
- Any other responsibility as assigned by Management.
Quality standards:
- Ensure actions are in line with the improvement process.
- Write up & edit supporting documents and ensure their implementation.
- Be an actor of the environmental approach.
With a master's degree preferably in business, engineering, or a related discipline, you have experience in warranty & guarantee administration/process, engineering support, negotiation, and ideally in an international environment.
You combine analytical skills and a 360 vision, allowing you to focus on specific subjects, but also to take a step back to identify process optimizations and organizational improvements in total autonomy.
Preferred Qualifications:
- Capable of conducting detailed project claim reviews.
- Negotiation and problem-solving skills.
- Experience in roles and positions within the aviation industry including roles with clients and suppliers.
