Assistant Manager In-Room Dining Professional
il y a 3 jours
At Accor, we are committed to delivering exceptional guest experiences. As an Assistant Manager In-Room Dining, you will play a key role in ensuring that our guests receive outstanding service and enjoy a memorable stay with us.
Job Summary:The Assistant Manager In-Room Dining is responsible for overseeing the operations and in-room dining experience for all guests. This includes ensuring guest satisfaction with service, order taking, delivery, as well as menu and beverage descriptions.
Key Responsibilities:- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
- Act as liaison between servers, guests, and kitchen.
- Oversee and assist daily operations, cleaning duties within corporate SOP format, and requisition of necessary supplies.
- Oversee guest selection and ensure proper placement and distribution.
- Responsible for Shift staffing and table dressing area.
- Supervise tabletop presentation for meal service.
- Floor presence during shift, greeting and interaction with guests.
- Prepare shift schedules according to Hotel occupancy and special functions.
- Handle and resolve constructive guest feedback.
- Complete menu knowledge.
- May assist in other F&B outlet when needed.
- Maintain inventory of equipment, linen and other supplies.
- Monitor and control POS system with regards to guest checks and hotel reports.
- Assume additional responsibilities in Restaurant Manager's absence.
- Excellent customer service skills are required.
- Previous experience in an Assistant Food & Beverage Manager/Supervisory role preferably in a 5-star/diamond environment.
- Clear & concise written and verbal communication skills in English are required.
- Must be proficient in Microsoft Office, namely Word and Excel.
- Must have excellent organizational, interpersonal and administrative skills and excellent attention to detail is required.
- Knowledge of food and beverage, preparation techniques, health department rules and regulations, liquor laws and regulations.
- Strong food/wine and liquor knowledge is required.
All your information will be kept confidential according to EEO guidelines.
Visa Requirements: Must be legally authorized to work in the United States.
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