In-Room Dining Captain
il y a 2 semaines
At Accor, we are committed to delivering exceptional hospitality experiences to our guests. As an In-Room Dining Captain, you will play a key role in ensuring that our guests receive top-notch service and enjoy their stay with us.
Key Responsibilities:- Provide professional and engaging guest service while delivering food and beverage orders and/or amenities to guest rooms.
- Have complete knowledge of In-Room Dining menu and ensure awareness of all menu specials, shortages, or item specifics on a per shift basis.
- Receive orders via telephone, correctly enter items into MICROS system, set food service cart appropriately, and deliver food and beverages directly to guests' rooms.
- Communicate with guests the applicable service charges and acceptable payment methods.
- Supervise In-Room Dining team and perform operational duties during Manager's and Supervisors' absence.
- Develop, train, and coach team members to required standards.
- Address guest comments or concerns when the Supervisor is not present.
- Plan and assign team duties on a daily basis, monitoring employee labour.
- Keep track of weekly orders for In-Room Dining.
- Assist in fulfilling special needs or guest requests for In-Room Dining and for Coffee Shop when necessary.
- Participate in monthly inventory for In-Room Dining.
- Assist in creating new training plans for In-Room Dining staff.
- Complete monthly Health & Safety inspection.
- Completion of Grade 12 or equivalent.
- Alberta ProServe Certification.
- Basic knowledge of wines and spirits.
- Customer service oriented.
- Capable of meeting the physical demands of the position.
- Able to work both as part of a team and independently.
- Excellent communication skills.
- Comfortable handling cash.
- Complimentary meal in our staff cafeteria each shift.
- Access to Employee Travel Program.
- Discounts on hotel Food & Beverage, Spa and Golf Memberships.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional hospitality experiences and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity.
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