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Front Office Team Member

Il y a 2 mois

IssylesMoulineaux, Île-de-France Accor Temps plein

**About Accor**

Accor is a global leader in the hotel industry, with a portfolio of over 4,000 properties across 90 countries. Our mission is to create exceptional guest experiences that make our guests feel welcome and valued.

**About the Role**

We are seeking a highly skilled and customer-focused Front Office All Rounder to join our team at Pullman Hotel Sydney Olympic Park. As a Front Office All Rounder, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

**Key Responsibilities**

  • Provide quality service to our guests, responding to requests promptly, efficiently and courteously during their check-in, check-out and throughout their stay.
  • Maintain accurate guest accounts, ensuring all charges are accurate and posted in a timely manner.
  • Attend to incoming calls via the switchboard in a professional and polite manner.
  • Maintain strict security procedures, ensuring guest confidentiality and safety.

**Requirements**

  • Experience in a front office, preferably in a 5-star hotel.
  • Demonstrated ability to 'surprise' and delight our guests.
  • Confidence and ability to approach people to initiate conversations.
  • Flexibility to work varied shifts, including weekends and public holidays as per business demands.
  • Outstanding communication skills, both oral and written.
  • Must hold unlimited work rights in Australia.
  • Has a valid driver's license.

**What We Offer**

  • Fast track career progression.
  • Accor discounts on F&B and accommodation worldwide.
  • Discounted meals and beverages.
  • Reward programs.
  • Generous 'refer a friend' incentives.