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Il y a 2 mois
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Front Office Team Lead
il y a 1 mois
Job Title: Front Office Team Member
Job Summary:
We are seeking a highly motivated and customer-focused Front Office Team Member to join our team at Mercure Bedford Centre Hotel. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience from arrival to departure.
Key Responsibilities:
- Lead and supervise the day-to-day operation of the Front Office department to ensure service standards are followed.
- Provide exceptional guest service, responding to guest requests and resolving any issues in a timely and professional manner.
- Work closely with other departments to ensure seamless communication and coordination.
- Assist in conducting training for Front Office employees to ensure they have the skills and knowledge to provide excellent service.
- Take every opportunity to promote special promotions and facilities available within the hotel.
- Ensure department policies and procedures are understood by all employees and observed in tasks performed.
- Implement the Accor values and customer vision to 'Offer the Best Service to Our Customers'.
Requirements:
- Experience in working in Front Office Reception within a hotel is essential.
- Passion for Customer Service and a commitment to delivering exceptional guest experiences.
- Great Communication Skills and the ability to work effectively with colleagues and guests.
- Knowledge of Opera is required.
- Problem Solving abilities and a proactive approach to resolving issues.
- Friendly and Approachable demeanor, with a warm and welcoming attitude.
What We Offer:
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies).
- Discounted hotel rates all over the world in Accor Hotels.
- Continuously learn and develop yourself with our Accor Academy.
- Support your wellbeing in your professional and personal lives.
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries.
- Participate actively in initiatives to build a more inclusive and sustainable world.
Salary: To be discussed during the interview at the venue.
