Customer Marketing Director
il y a 2 semaines
We are seeking a highly skilled and experienced Customer Marketing Director to lead our client development efforts in the European market. As a key member of our growth team, you will be responsible for defining and executing client development strategies to boost our client portfolio's value across our four European markets.
Key Responsibilities- Develop and implement cutting-edge client development strategies to drive product adoption, customer activation, retention, and upselling initiatives.
- Sharpen our customer knowledge by developing robust client segmentation and profiling strategies, and tailoring contract terms and legal advice to better meet the specific needs of different client groups.
- Level up our CRM machine by leveraging and further extending our powerful tech stack to grow customer lifetime, and constantly evaluating and refining our CRM processes to ensure maximum efficiency, scalability, and adaptability to changing market dynamics.
- Build our new Client Development team by orchestrating the efforts of our Product Marketing, CRM, and Customer Insights teams, fostering a culture of collaboration and excellence.
- Lead and influence by working closely with our Customer Success & Development, Country Directors, and Revenue Operations teams to ensure alignment to meet business objectives and local market specificities, and providing valuable customer feedback and insights to our Product teams to help drive product enhancements and innovations that meet evolving customer needs.
- Ambition: Join a dynamic and talented growth team at a crucial stage of Qonto's growth, working on structural strategic projects with high visibility across the company.
- Impact: Drive key initiatives that shape Qonto's future, with direct exposure to top management and board members.
- Collaboration: Work closely with a variety of internal stakeholders, including Qonto's management and board members.
- Growth: Develop your skills in a fast-paced, innovative environment at the forefront of fintech evolution.
Your future manager will be Marianne Brucy, our Chief Revenue Officer.
Marianne has 20 years of experience across diverse industries, including Luxury, E-commerce, and Fintech. She has progressed from marketing roles to C-level positions in startups and scale-ups, where she has spent over a decade collaborating with founders and CEOs to drive growth and innovation.
About You- Track record: of developing, client development, or similar roles within fast-paced environments across multiple regions, with a strong focus on customer experience, hands-on execution (when needed), and solution-driven mindset. B2B SaaS and SMB expertise are a plus.
- Analytical skills: with a deep understanding of marketing, CRM & Data Analytics to leverage data insights, and develop client development strategies to enhance customer engagement and retention.
- Strong interpersonal and communication skills: to navigate multi-market organizations, effectively communicate with stakeholders at all levels, and align cross-functional initiatives to drive business objectives.
- Proven leadership skills: with the ability to build trust, inspire teams, and foster a positive and high-energy work environment.
- Continuous improvement mindset: to help improve the workplace and ways of working to maximize team autonomy, and minimize waste.
- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;
- Tailor-made remote work policy depending on the job you apply for and where you live;
- Competitive salary package;
- A meal voucher;
- Public transportation reimbursement (part or global);
- A great health insurance (depending on the country);
- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;
- A progressive disability, and parenthood policy as part of our commitment to the Parental Act (1 in 6 of Qonto employees is a parent) and childcare benefits with selected partners;
- Monthly team events.
- Interviews with your Talent Acquisition Manager and future managers.
- A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like.
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