Customer Success Director

il y a 5 jours


Paris, Île-de-France Odaseva Temps plein
Customer Success Leadership

As a seasoned Customer Success Director, you will lead a high-performing North American CSM team, fostering a culture of customer-centricity, collaboration, and continuous improvement. Your strategic alignment with executive leaders will ensure the overall customer success strategy for North America is executed effectively, aligning with company goals and objectives.

Key Responsibilities:
  • Lead and inspire a high-performing CSM team
  • Partner with executive leaders to define and execute the customer success strategy
  • Serve as executive sponsor for top-tier customers
  • Trigger revenue expansion through proactive renewals, upsells, and cross-sells
  • Establish and manage key performance indicators for the CSM team
  • Serve as a trusted technical advisor to customers and internal teams

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