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Technical Support Specialist
Il y a 2 mois
Unlock Your Career Potential as a Support Analyst at Nexans
In this exciting role, you will work closely with our Headquarter & Regional IT manager to provide top-notch support for the maintenance and management of our assets repository within a dynamic European team.
You will play a key part in helping our apprentices acquire real-world professional experience, evaluating and implementing their theoretical knowledge within a collaborative team environment.
Key Responsibilities and Tasks:
- Configure and install hardware and/or software for computer systems and networks
- Diagnose and resolve technical issues reported by users
- Ensure seamless integration of new components in accordance with industry standards and best practices
- Monitor and resolve incidents in a timely manner
- Develop user documentation and guides
- Provide training and support to users
- Build and maintain knowledge bases of incidents
- Oversee the management of our assets
Expected Outcomes:
- Ability to analyze complex situations, identify solutions, and implement effective, efficient, and well-reasoned approaches to problem-solving
- Capacity to organize tasks with precision, ensure quality, and adhere to established procedures
- Ability to adapt and respond professionally in a fast-paced environment
Requirements:
- Minimum 5 years of experience in supporting IT expert solutions and VIP support
- Fluent English language skills (high level of spoken and written proficiency)
Why Choose Nexans?
- Opportunities for professional and personal growth
- Engaging and diverse work environment in an international setting
- Competitive terms and conditions
Nexans is committed to developing talented individuals who share our values and are driven to succeed. We offer a dynamic and supportive work environment that fosters growth and collaboration.
