Technical Support Specialist
il y a 2 semaines
At Capijobnew, we're seeking a skilled Technical Support Advisor to join our team. As a Technical Support Advisor, you will be responsible for resolving product or service problems by clarifying customer complaints, providing accurate information, and empowering customers to make informed decisions.
Key Responsibilities:- Resolve product or service problems by clarifying customer complaints
- Provide accurate, valid, and complete information using the right methods/tools
- Give real-time, accurate information that empowers customers to make decisions
- Exceed customer service expectations to ensure a positive experience
- Native fluency in French (C2) and fluency in English (B2)
- Treat all data and personal information with confidentiality
- Competitive wages (14 monthly payments per year)
- Performance bonus
- Extra bonus
- Transportation allowance
- Meal allowance in voucher card (net)
- Private Health insurance with a dental plan
- Relocation package: shared accommodation and flight reimbursement
- Opportunities for career progression and international career possibilities through the Webhelp International Mobility Program
Note: Due to our contingency plan regarding COVID-19, you may be expected to work from home for a limited time. Webhelp is a French multinational BPO company that makes business more human for the world's most exciting brands. By choosing Webhelp, you will be part of a community of over 95,000 game-changers from more than 190 locations in 51 countries. Webhelp values diversity as a fundamental resource and offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
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