Technical Support Specialist

il y a 2 semaines


Lyon, Auvergne-Rhône-Alpes, France Capijobnew Temps plein
Unlock Your Potential as a Technical Support Advisor

At Capijobnew, we're seeking a skilled Technical Support Advisor to join our team. As a Technical Support Advisor, you will be responsible for resolving product or service problems by clarifying customer complaints, providing accurate information, and empowering customers to make informed decisions.

Key Responsibilities:
  • Resolve product or service problems by clarifying customer complaints
  • Provide accurate, valid, and complete information using the right methods/tools
  • Give real-time, accurate information that empowers customers to make decisions
  • Exceed customer service expectations to ensure a positive experience
Requirements:
  • Native fluency in French (C2) and fluency in English (B2)
  • Treat all data and personal information with confidentiality
  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Extra bonus
  • Transportation allowance
  • Meal allowance in voucher card (net)
  • Private Health insurance with a dental plan
  • Relocation package: shared accommodation and flight reimbursement
  • Opportunities for career progression and international career possibilities through the Webhelp International Mobility Program

Note: Due to our contingency plan regarding COVID-19, you may be expected to work from home for a limited time. Webhelp is a French multinational BPO company that makes business more human for the world's most exciting brands. By choosing Webhelp, you will be part of a community of over 95,000 game-changers from more than 190 locations in 51 countries. Webhelp values diversity as a fundamental resource and offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.


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