Technical Support Specialist

il y a 3 semaines


Lyon, Auvergne-Rhône-Alpes, France Premier Group Recruitment Temps plein

Important Notice: This position requires on-site presence in France. Please apply only if you are able to travel and work in the country.

  • Position: Technical Support Specialist
  • Contract Length: 3-month contract with potential for extension
  • Work Schedule: Full-time (5 days a week, 40+ hours)
  • Work Locations: Various locations throughout France, starting in Lyon
  • Compensation: Hourly rate
  • Language Requirement: Proficiency in French is essential
  • License Requirement: Valid driving license is mandatory

We are collaborating with a prominent retail organization in Europe that is in need of IT support across its various outlets. The role necessitates travel to different store locations in France, hence a driving license is required. All travel expenses will be reimbursed.

Key Responsibilities:

  • Engage with third-party vendors regarding software, hardware, and warranty services.
  • Assist users with their IT-related inquiries.
  • Deliver exceptional customer service.
  • Troubleshoot and resolve both software and hardware challenges.
  • Document and track incidents, requests, and modifications accurately.
  • Support audit processes.
  • Install and set up IT equipment as needed.

Qualifications:

  • Possession of a valid driving license
  • Fluency in French
  • Familiarity with Windows and Linux operating systems
  • Experience with Google G Suite and Microsoft O365
  • Strong communication and customer service abilities
  • Experience with ITIL processes is advantageous

If you are a Technical Support Specialist seeking a new opportunity, we encourage you to consider this role.

Important Notice: This position requires on-site presence in France. Please apply only if you are able to travel and work in the country.


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