Emergency Response Coordinator
il y a 10 heures
The Opportunity
We are seeking a skilled Emergency Operations Coordinator to join our team at Snaphunt. As a key member of our emergency response team, you will play a critical role in managing emergency calls and coordinating responses during evenings, weekends, and holidays.
Your Role
As the Emergency Operations Coordinator, you will be responsible for:
- Managing emergency calls, gathering essential information, and creating service tickets in Zuper.
- Dispatching technicians with precision, ensuring timely and effective service delivery.
- Communicating clearly and professionally with both clients and technicians, managing expectations.
- During slower periods, contributing to business growth by generating leads and assisting with email marketing.
- Building strong relationships with new clients, guiding them through our services and closing deals.
Your Skills
To succeed in this role, you will need:
- Exceptional organizational skills and a proactive approach.
- Bilingual proficiency in English and Spanish to effectively liaise with stakeholders in the region.
- Strong communication skills, particularly in high-pressure situations.
- Experience in plumbing or a related industry is a plus, but not mandatory.
- Tech-savvy with experience in software applications and comfortable using WhatsApp for internal communication.
- A self-starter attitude with the ability to work independently and manage stressful scenarios effectively.
About Us
At Snaphunt, we pride ourselves on being a team that steps up when the unexpected happens. We are seeking an Emergency Operations Coordinator who can handle the pressure and manage critical situations with poise. If you're someone who thrives in fast-paced environments and loves being the go-to person in emergencies, this role is for you.
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