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Sales Operations Intern
Il y a 2 mois
Back Market is a leading e-commerce platform specializing in refurbished electronics. Our mission is to empower consumers to adopt sustainable technology by offering high-quality, eco-friendly alternatives to buying new electronics.
Job DescriptionSales Operations Intern - Circular Economy Specialist
We are seeking a highly motivated and detail-oriented Sales Operations Intern to join our Cross-Border Supply Team. As a key member of our team, you will play a crucial role in scaling up the circular economy revolution by enabling a stable supply of high-quality refurbished products from APAC countries to European consumers.
Key Responsibilities:
- Support the Seller Success Operations Manager in coordinating communications between internal functional teams and business stakeholders.
- Participate in the development of seller education webinars and create Chinese content library.
- Master APAC social communication tools and build effective communication mechanisms on WeChat.
- Work with translation agencies and coordinate with internal stakeholders on content translation.
- Manage a group of sellers, providing regular support on policy updates, quality alerts, and after-sales claims.
- Gather seller feedback in a systematic way, validate by probing internal data, identify common frictions, and turn them into actionable insights.
Requirements:
- 6-month internship
- Proficiency in English and Mandarin (fully professional capability in English, native in Mandarin)
- Good organization and communication skills, with the ability to write structured documents
- Detail-oriented and patient, with a can-do attitude
- Interest in engaging with small to medium-sized businesses and e-commerce
- Experience in content creation and live broadcasting is a plus
- Interest in fast-growing startups preferred
- Salesforce, SQL, and/or Tableau experience is a plus, but readiness to learn is a must
About This Opportunity
- Join a dynamic and growing international team
- Contribute to a meaningful mission that helps avoid thousands of tons of electronic waste and fights against planned obsolescence
- Enjoy an attractive salary, multiple benefits, and internal events
- Work in a fast-paced, open-minded, and friendly environment
- Embrace work-life balance with flexible working hours and the opportunity to work from home
