Customer Success Manager

il y a 2 semaines


Paris, Île-de-France Tiffany & Co Temps plein
About the Role

We're seeking a highly skilled and experienced professional to join our team as a Client Experience Strategist. As a key member of our organization, you will play a critical role in delivering exceptional client experiences that exceed our customers' expectations.

As a Client Experience Strategist, you will be responsible for executing our overall client experience strategy, working closely with our Market Leadership and Client Relations EMEA team to develop and implement high-end business, client retention, and development strategies.

You will proactively identify and recruit new high-potential prospects, develop strategies to build sales through outreach to existing and new clients, and capture client data to curate personalized client experiences.

Additionally, you will represent our brand at the highest level, work closely with corporate partners to ensure brand standards are maintained, and support the event team with elevated client experience programs during events.

Key Responsibilities:

  • Develop and execute client experience strategies to drive sales growth and client retention
  • Work closely with Market Leadership and Client Relations EMEA team to develop high-end business, client retention, and development strategies
  • Identify and recruit new high-potential prospects
  • Develop strategies to build sales through outreach to existing and new clients
  • Capture client data to curate personalized client experiences
  • Represent our brand at the highest level
  • Work closely with corporate partners to ensure brand standards are maintained
  • Support the event team with elevated client experience programs during events

Requirements:

  • Proficient in English
  • Strong organizational and time management skills
  • Strong problem-solving skills, solution-oriented, and agile
  • Proficient in Microsoft and other IT tools

About Tiffany & Co.

Tiffany & Co. is a world-renowned luxury jeweler and specialty retailer. We are committed to creating an organization that recognizes and rewards excellence in service of our promise to deliver exceptional client experiences.


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