Restaurant Operations Manager
il y a 3 semaines
At The Rimrock, our vision is to provide exceptional hospitality experiences for our guests and employees alike.
Key Responsibilities:
- Leadership and Supervision: Ensure all staff meet and exceed Rimrock standards for guest satisfaction and service.
- Problem Solving and Decision Making: Provide leadership, problem-solving, and decision-making support in all areas.
- Training and Development: Provide ongoing training, motivating, and monitoring of staff to ensure high performance.
- Guest Service: Handle guest requests and complaints, authorizing compensation when necessary.
- Operational Support: Provide floor support when business levels require, including expediting food, preparing beverages, and conducting quality checks.
- Administrative Tasks: Perform office duties such as scheduling, monthly inventory, and pass-on.
- Supply Chain: Assist in ordering products and maintain inventory levels.
- Employee Development: Conduct employee performance reviews and provide discipline when necessary, completing required documentation.
- Policy Enforcement: Adhere to and enforce organizational policies and procedures.
- Performance Metrics: Achieve and/or exceed sales projections and contribute to a positive and motivating workplace.
Qualifications and Requirements:
- Education: Completion of Grade 12 or equivalent, with post-secondary education in Hospitality/Tourism being an asset.
- Certifications: Alberta ProServe Certification and previous experience working in restaurant front-of-house operations.
- Skills: Knowledgeable in a variety of liquor and wines, strong communication and interpersonal skills, and comfortable using Microsoft Word, Excel, and Outlook.
Job Perks and Benefits:
- Complimentary meal in our staff cafeteria each shift.
- Access to Employee Travel Program.
- Discounts on hotel Food & Beverage, Spa, and Golf Memberships.
Inclusion and Diversity:
We value diversity and strive to create a welcoming environment for all employees and guests. Our hotel is committed to fostering an inclusive workplace culture, promoting respect, and supporting the well-being of our staff.
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