Restaurant Operations Manager
il y a 7 jours
We envision a world-class hospitality experience that sets the benchmark for guest satisfaction and employee engagement.
Job DescriptionThis role is responsible for overseeing the day-to-day operations of the Primrose Restaurant, ensuring seamless delivery of exceptional dining experiences to our guests.
Duties and Responsibilities- Lead a team of staff to consistently meet and exceed Rimrock standards of guest satisfaction and service excellence.
- Provide strategic guidance, problem-solving, and decision-making support across all operational areas.
- Foster ongoing training, motivation, and performance monitoring of staff members.
- Address guest requests and complaints, authorizing compensation when necessary, and providing prompt resolutions.
- Offer floor support during peak business periods, including expediting food, preparing beverages, conducting quality checks, and more.
- Perform administrative tasks such as scheduling, monthly inventory management, and reporting.
- Collaborate in product ordering and procurement processes.
- Conduct regular employee performance reviews and provide constructive feedback.
- Maintain organizational policies and procedures, adhering to company protocols.
- Achieve and/or surpass sales projections, driving revenue growth.
- Promote a positive and motivating work environment, actively contributing to employee well-being.
- Grade 12 or equivalent education required.
- Post-secondary education in Hospitality/Tourism is an asset.
- Alberta ProServe Certification mandatory.
- Minimum 1-2 years of supervisory experience in restaurant front-of-house operations.
- Strong knowledge of various liquor and wine options.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Ability to remain composed under pressure in fast-paced environments.
- Complimentary meals in our staff cafeteria each shift.
- Access to our Employee Travel Program.
- Discounts on hotel Food & Beverage, Spa, and Golf Memberships.
We strive to create an inclusive workplace where every employee feels valued, appreciated, and free to be themselves. Our diverse workforce reflects the rich cultural heritage of Banff National Park, fostering a welcoming environment for all employees.
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