Senior Support Engineer AI
il y a 2 semaines
About Ansys
Ansys is a leading provider of engineering simulation software that helps companies design and optimize their products. Our software is used by companies across various industries, including aerospace, automotive, and consumer goods.
Job Summary
We are seeking a Senior Support Engineer AI to join our team. The successful candidate will be responsible for providing technical support to our customers, troubleshooting complex technical issues, and collaborating with internal teams to resolve customer issues.
Key Responsibilities
- Provide technical support to customers via phone, email, or chat, resolving complex technical issues and escalating issues to internal teams as needed.
- Collaborate with internal teams, including development and product teams, to resolve customer issues and improve product functionality.
- Develop and maintain knowledge base articles and other documentation to help customers troubleshoot and resolve issues.
- Participate in the development and implementation of new support processes and tools to improve customer satisfaction and reduce support costs.
- Work closely with the sales team to provide technical support and guidance to customers during the sales process.
Requirements
- Bachelor's degree in Computer Science, Engineering, or related field.
- 5+ years of experience in technical support, preferably in a software company.
- Strong technical skills, including experience with AI and machine learning technologies.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
Preferred Qualifications
- Master's degree in Computer Science, Engineering, or related field.
- Experience with Ansys software and products.
- Knowledge of cloud-based technologies and platforms.
- Experience with Agile development methodologies.
About Ansys Culture
Ansys is a company that values innovation, collaboration, and customer satisfaction. We are committed to creating a workplace that is inclusive, diverse, and supportive of our employees' growth and development. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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