Learning and Development Specialist
il y a 1 semaine
Main Responsibilities:
- To conduct thorough training needs analysis annually, identifying all necessary training for the Hotel.
- To develop a comprehensive training plan for all training activities throughout the year, with quarterly reviews and recommendations for improvement.
- To collaborate with professional organizations, training institutions, and consultants to source and develop suitable programs.
- To assist all departments in preparing for Talent and Culture Management Operations Review, including conducting a self-audit for the Training Department.
- To ensure strict adherence to the Department's Operational Budget and control all costs.
- To plan the Hotel's Training Budget.
- To support the Director of Talent and Culture in the smooth and efficient operation of the Talent and Culture Department, ensuring all policies and procedures outlined in the Departmental Operations Manual are strictly followed.
- To manage and develop the ambassadors, ensuring they reach their maximum potential and efficiency, and monitor their performance to stay current with Training Philosophies and Methodologies.
- To manage an up-to-date Training Resources Centre, fully-equipped with training facilities.
- To ensure the security of training facilities, equipment, and materials.
- To assist the Executive Committee in identifying training needs within each department.
- To advise the Director of Talent and Culture on any new support materials beneficial to the Hotel.
- To respond to changes in the Talent and Culture Functions as dictated by the hotel.
- To ensure the recommended quota of Departmental Trainers are trained and maintained for each department.
- To ensure the maximum utilization of Departmental Trainers are trained and maintained for each department.
- To regularly audit, evaluate, and provide constructive feedback to Departmental Trainers on their performance.
- To initiate and implement regular training motivational programs to motivate Departmental Trainers. To organize regular Recognition Programs for Departmental Trainers.
- To schedule regular meetings with respective Departmental Trainers and their Department Heads to discuss Training matters.
- To work with Departmental Trainers to ensure they submit and conduct Monthly Departmental training Schedules.
- To plan, implement, and monitor in conjunction with other members of the Management Team: Be Magnifique day – Orientation program, Be Magnifique upcoming events, Be Magnifique Ambassadors program, School of Excellence, Hygiene Training, Health and Safety Training, Language Training program, to implement and monitor the companies Training, to co-ordinate and monitor the following training programs: Departmental Management Development Programs, Local Management Training Programs.
- To ensure a strong, creative, and effective Ambassador Communication System within the Hotel to keep ambassadors informed on all training activities.
- To set-up and maintain an efficient filing system for proper maintenance of all training documentation, records, and materials.
- To maintain a systematic administration system for the effective administration of training programs.
- To maintain the status of the department.
- To maintain an up-to-date computerized Training Record system.
- To recommend the purchase of training equipment and training materials.
- To manage and update the training premises, equipment, and materials.
- To maintain a Training Library as part of Developmental and Training tool.
- To identify candidates both internally and externally for Corporate/Management Training Programs.
- To draw up appropriate Programs.
- To hold meetings with Corporate/Management Trainees to discuss areas of accomplishments and concerns and hold learning or sharing experiences sessions. To keep Executive Committee Members and Departments Heads informed of Trainee's progress.
- To ensure timely submission of Quarterly Evaluation of these Trainees.
- To arrange the recruitment/selection of trainees under the Trainee Scheme.
- To administer/co-ordinate both the 'On and Off Job' components of Trainee Scheme.
- To compile Trainee Programs as necessary.
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