IT Operations Specialist
il y a 2 semaines
Exciting Opportunity in IT Operations at SMCP
We are seeking a skilled IT Operations Specialist to join our team at SMCP. As part of the IT Department, you will be responsible for maintaining the operational efficiency of our IT applications.
Reporting to the Head of Operations, your main responsibilities will include:
- Providing technical support to users (N1 and N2 levels)
- Analyzing incidents and proposing corrective action plans
- Monitoring and managing incidents using HelpDesk software
- Documenting and updating operational procedures
- Supporting the implementation of new tools within the company
- Ensuring the proper functioning of applications and inter-application flows
- Maintaining IT tools and ensuring data confidentiality
- Making suggestions for improvements and implementing effective solutions
- Communicating with external service providers
Requirements:
To be considered for this role, you need to have:
- A minimum of a Bachelor's degree
- At least 3 years of experience in Retail IT
- Knowledge of SQL, Excel, ESB, and Ordonnanceur
- Experience with Cylande/Cegid and SalesForce solutions
- Strong communication skills
- Team player mindset
- Attention to detail and problem-solving abilities
- English language proficiency
If you are passionate about IT operations and want to contribute to the success of SMCP, apply now to join our dynamic team.
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