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IT Operations Specialist for Business Support

Il y a 3 mois


Paris, Île-de-France RATP EPIC Temps plein

Position: IT Operations Specialist

We are seeking a proactive IT Operations Specialist to become a vital member of our team within the ADFS department of the Digital & Innovation Division. In this position, you will play a crucial role in delivering support to various business functions, including finance, procurement, legal, and general management.

Your collaboration with different business units will involve conducting analyses, managing projects, maintaining applications, and providing operational support for essential information systems across the legal, insurance, and general services sectors.

The primary objective will be to sustain and enhance the principal information systems in the legal sector, such as NORMA, DOCJUR, AIDASSUR, DAVEO, PRINEO, among others. You will also participate in the AIDEN initiative, which is focused on transitioning from existing legal applications to a new solution.

Key Responsibilities:

  • Oversee daily system administration activities
  • Track application workflows and handle incidents and irregularities
  • Maintain and upgrade functional systems
  • Offer user assistance and revise user documentation
  • Execute testing, configuration, and deployment tasks

Requirements:

  • Bachelor's degree in Information Technology or a related discipline
  • A minimum of 3 years of experience in a comparable position
  • Proficient technical skills in application testing, user support, and MS Office applications
  • Capability to collaborate effectively with cross-functional teams and stakeholders
  • Outstanding communication and organizational abilities

Location: Paris, France

Contract Type: 6-month Fixed Term Contract