Customer Service Operations Manager
il y a 4 semaines
Job Summary:
We are seeking a highly skilled Customer Service Operations Manager to lead our customer service team in delivering exceptional customer experiences across our b2c and b2b products. As a key member of our global customer service team, you will be responsible for executing our customer service strategy, managing our customer service budget, and owning and managing market KPIs and SLAs.
Key Responsibilities:
* Lead the customer service market agenda, driving best-in-class customer experiences across both b2c and b2b products
* Execute the retention operations agenda, improving save rate % across our customer base
* Manage the customer service budget
* Own and manage market KPIs and SLAs
* Deliver customer service transformation and embed a new model
* Team management
* Work as part of a global customer service team
* Bring innovation and delivery e2e customer experience improvements
Requirements:
* 5+ years in customer services at a senior level
* Can speak market language French + English
* Customer journey focused – e2e
* Commercial mindset – retention / sales through service (upsell / cross sell)
* Data / insight driven
* Zendesk knowledge plus additional knowledge in the area of CRM/call centre software is an advantage
* Excellent stakeholder management skills – CEO to agent level
* Quality focused
* Contact driver focused
* Worked with different countries and understand how local market nuances impact CS quality
* Used to working in a digital world, with digital contact channels, understanding the changing face of customer expectations
About DAZN:
At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.
DAZN Values:
* Ambitious – people who want to make a big impact and drive DAZN forward
* Inventive – people with bright ideas who deliver great new experiences for our customers – and improvements for our business
* Passionate – people who are proud of our product, our content and our business – and love to shout about it
* Brave – people who take difficult decisions to help us focus on improving DAZN, our performance and our results
* Supportive – people who know that we achieve more as a team than as individuals
Equal Opportunities:
At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone.
-
Senior Customer Service Operations Manager
il y a 3 semaines
Paris, Île-de-France DAZN Temps pleinAbout the RoleAs Customer Service Operations Manager at DAZN, you will be responsible for leading the customer service operations agenda, driving best-in-class customer experiences across both B2C and B2B products. This includes executing the retention operations agenda, improving save rate percentage across the customer base, managing the budget, owning and...
-
Customer Service Operations Manager
il y a 4 semaines
Paris, Île-de-France DAZN Temps pleinJob Title: Customer Service Operations ManagerAbout the Role:We are seeking a highly skilled Customer Service Operations Manager to join our team at DAZN. As a key member of our Customer Service team, you will be responsible for leading the development and implementation of our customer service strategy, ensuring that we deliver exceptional customer...
-
Customer Service Operations Manager
il y a 2 semaines
Paris, Île-de-France DAZN Temps pleinCustomer Service Operations Manager Role OverviewDAZN is seeking a highly experienced Customer Service Operations Manager to lead our customer experience agenda and drive best-in-class customer experiences across both b2c and b2b products. The successful candidate will be responsible for executing the retention operations agenda, improving save rate % across...
-
Customer Service Operations Director
il y a 2 semaines
Paris, Île-de-France DAZN Temps pleinKey Responsibilities:Lead the Customer Service market agenda, driving best-in-class experiences across b2c and b2b products.Execute the retention operations agenda, improving save rate % across the Customer base.Manage the budget and own market KPIs and SLAs.Deliver CS transformation and embed a new model.Team management and work as part of a global CS...
-
EU Customs Operations Specialist
il y a 3 semaines
Paris, Île-de-France TikTok Temps pleinEU Customs Operations SpecialistAbout the TeamThe International Customs team is a dynamic group committed to delivering top-notch customs compliance solutions and optimizing customs operations efficiency for cross-border e-commerce. As the EU Customs Operations Specialist, you will play a pivotal role in managing and optimizing all e-commerce customs...
-
Customs Operations Specialist
il y a 3 semaines
Paris, Île-de-France TikTok Temps pleinAbout the Role:The International Customs team at TikTok is seeking a highly skilled EU Customs Operations Specialist to join our team. As a key member of our customs compliance team, you will be responsible for managing and optimizing all e-commerce customs operations within the European Union.Key Responsibilities:Customs Compliance: Ensure compliance with...
-
EU Customs Operations Specialist
il y a 4 semaines
Paris, Île-de-France TikTok Temps pleinAbout the TeamThe International Customs team at TikTok is a team committed to providing compliance customs solutions and optimizing customs operation efficiency for cross-border e-commerce.As the EU Customs Operations Specialist, you will be responsible for managing and optimizing all e-commerce customs operations within the European Union.Your primary focus...
-
EU Customs Operations Specialist
il y a 1 mois
Paris, Île-de-France TikTok Temps pleinAbout the TeamThe International Customs team at TikTok is dedicated to providing top-notch customs compliance solutions and optimizing customs operations for cross-border e-commerce.As the EU Customs Operations Specialist, you will be responsible for managing and optimizing all e-commerce customs operations within the European Union.Your primary focus will...
-
Customer Service Manager
il y a 3 semaines
Paris, Île-de-France Axiom Technologies Temps pleinAxiom Technologies, a global IT partner, seeks a resource to coordinate service delivery.This role will provide onsite/on-call assistance to end-users, ensuring timely and accurate service delivery within the organization's desktop computing environment.Key Responsibilities:Maintain positive relationships with customers.Identify customer needs and oversee...
-
Digital Service Operations Management Product Account Manager
il y a 4 semaines
Paris, Île-de-France BMC Software, Inc. Temps pleinTransformative Opportunity for a Product Account ManagerBMC Software, Inc. is seeking a highly motivated and experienced Product Account Manager to join our Digital Service Operations Management team. As a key member of our sales team, you will be responsible for driving market demand and expanding our footprint in the enterprise market.Key...
-
Global Order-to-Cash Operations Manager
il y a 4 semaines
Paris, Île-de-France AXA Group Operations Temps pleinJob DescriptionAXA Group Operations is seeking a highly skilled Global Order-to-Cash Operations Manager to join our team. The successful candidate will be responsible for overseeing the global order-to-cash cycle, including order entry, revenue recognition, billing, and cash collections for all entities.Main Responsibilities:Manage the end-to-end billing...
-
Customs Operations Lead
il y a 1 mois
Paris, Île-de-France Internetwork Expert Temps plein{"h1": "Customs Operations Lead - INEOS Automotive", "p": "At INEOS Automotive, we're pushing the boundaries of innovation and excellence in the automotive industry. As a Customs Operations Lead, you'll play a critical role in ensuring our vehicles and service parts comply with all required customs, VAT, and duty regimes. Your key responsibilities will...
-
Customer Service Representative
il y a 1 mois
Paris, Île-de-France Hyatt Hotels Corporation Temps pleinJob SummaryWe are seeking a skilled and customer-focused Telephone Operator to join our team at the Grand Hyatt Kuala Lumpur. As a key member of the Rooms Division, you will play a vital role in providing exceptional service to our guests.Key ResponsibilitiesProvide consistent and excellent service to customers via telephoneContribute to the smooth and...
-
Customer Service Ambassador
il y a 2 semaines
Paris, Île-de-France Club Med Temps pleinHiring DetailsClub Med Group is seeking a skilled Reception Support Officer to join our team. The ideal candidate will have a strong background in customer service and hospitality operations.Key ResponsibilitiesRelay directives and priorities from the Reception Manager to the reception team.Assist with the organization and management of reception and...
-
Customer Service Representative
il y a 4 semaines
Paris, Île-de-France Club Med Temps pleinJob OpportunityWe are seeking a highly skilled and experienced professional to join our team as a Customer Service Representative at Club Med.Key ResponsibilitiesProvide exceptional customer service to guests and clientsManage logistical operations and ensure smooth execution of eventsDevelop and maintain strong relationships with clients and internal...
-
Customer Service Project Manager
il y a 1 mois
Paris, Île-de-France Hanson Search Temps pleinJoin Our Team as a Customer Service and Recruitment Project ManagerWe are seeking a highly skilled and experienced Customer Service and Recruitment Project Manager to join our team at Hanson Search. As a key member of our team, you will be responsible for managing recruitment projects from start to finish, working closely with clients from renowned companies...
-
Customer Service Project Manager
il y a 1 mois
Paris, Île-de-France Audio Temps pleinProject Manager - Customer Service DepartmentWe are seeking a highly skilled Project Manager to join our Customer Service Department at Audio. As a Project Manager, you will play a crucial role in overseeing and managing various projects within our organization.Main Responsibilities:Manage and steer commercial improvement projects to ensure successful...
-
Logistics Operations Manager
il y a 4 semaines
Paris, Île-de-France Ecolab Temps pleinLogistics Operations ManagerThe Logistics Operations Manager will be responsible for ensuring the smooth execution of logistics operations, including distribution to customers, 3PL storage and handling, and stock transfer orders from plants and external 3PL warehouses. This role requires a strong understanding of logistics operations and the ability to work...
-
Senior Account Customer Success Manager
il y a 1 mois
Paris, Île-de-France Palo Alto Networks Temps pleinJob DescriptionYour CareerAt Palo Alto Networks, we're looking for a skilled Account Customer Success Manager to join our team. As a trusted advisor, you'll work closely with our customers to deliver value and maximize the security and value of their investments in our products.Your ImpactAccount Management: Own customer planning, deployment, adoption,...
-
Customer Success Manager
Il y a 3 mois
Paris, Ile-de-France CastorDoc Temps pleinCustomer Success Manager (CSM) - Paris, FR Who we are CastorDoc is a AI powered metadata management platform that helps companies leverage data at scale. We help people find, understand and use data, regardless of their skillset. Our product is plug-and-play, automated, and collaborative. It makes the painful documentation task, feel like a breeze.Created in...