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Customer Marketing Director
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Qonto is a leading fintech company that provides innovative banking solutions for SMEs and freelancers. Our mission is to make day-to-day banking easier and more efficient for our customers.
Job DescriptionWe are seeking a highly skilled Customer Marketing Director to lead our customer marketing efforts across four European markets. As a key member of our growth team, you will be responsible for developing and executing customer marketing strategies that drive customer activation, engagement, and retention.
Key Responsibilities- Define and execute customer marketing strategies to boost customer activation, engagement, and retention
- Develop robust client segmentation and profiling strategies to enhance customer satisfaction and compliance
- Leverage and extend our powerful tech stack to grow customer lifetime and refine CRM processes for maximum efficiency and scalability
- Build and lead a high-performing customer marketing team, fostering a culture of collaboration and excellence
- Work closely with cross-functional teams to ensure alignment and drive business objectives
- Proven track record of developing and executing customer marketing strategies in fast-paced environments
- Strong analytical skills with a deep understanding of marketing, CRM, and data analytics
- Excellent interpersonal and communication skills to navigate multi-market organizations and align cross-functional initiatives
- Proven leadership skills with the ability to build trust, inspire teams, and foster a positive work environment
We are looking for a talented and experienced marketing professional who is passionate about customer marketing and has a strong track record of driving growth and innovation. If you are a strategic thinker with excellent leadership skills and a passion for customer marketing, we encourage you to apply.
