Food and Beverage Guest Experience Agent

il y a 4 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein

Job Title: Food and Beverage Guest Experience Agent

Job Summary:

We are seeking a highly skilled and dedicated Food and Beverage Guest Experience Agent to join our team at Accor. As a key member of our Food and Beverage department, you will be responsible for delivering exceptional guest experiences through diligent arrival preparation, dining experience post-visit, and daily operations of the restaurant seating.

Key Responsibilities:

  • Consistently offer a professional, friendly greeting and engaging service
  • Understand all colleagues' tasks in the outlet
  • Assist with booking, modifying, and cancelling reservations
  • Collect, file, distribute, and answer guest feedback and questions
  • Have knowledge of all menu items, garnishes, contents, and preparation methods
  • Assist guests regarding food and beverage menu items in an informative and helpful way
  • Build rapport with VIPs, distinguished visitors, encourage feedback throughout their experience
  • Assist with maintaining menus
  • Understand shift end reports in the outlet and the POS system
  • Ensure all guest challenges are entered into their respective guest profiles in PMS for hotel guests and Restaurant seating software for both hotel and non-hotel guests
  • Coat check responsibilities
  • Follow outlet policies, procedures, and service standards
  • Follow all safety and sanitation policies when handling food and beverage
  • Maintain regular attendance in compliance with Plaza and Fairmont Standards, as required by scheduling, which will vary according to the needs of the business
  • Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient operations in all areas
  • This position plays an important role in creating personalized and creative experiences for our guests to elevate their experience
  • On some occasions, the ability to work under pressure and prioritize, completing projects start to finish in under two hours
  • An eye for detail and strong organizational skills
  • A talent for adjusting rapidly, effectively, and intelligently to changing circumstances
  • Creative problem-solving abilities and passion for creativity
  • Strong work ethic, with the ability to work independently and as a member of a team
  • Coordinate with other Palm Court Guest Experience Agents and Food and Beverage Managers on specific the arrival, departure, and special needs of VIP dining guests
  • Prepare VIP portfolios of Palm Court guests
  • Create and leverage relationships with vendors (artists, florists, concierges, etc) to assist in creating these moments
  • Must be able to maintain the confidentiality of all guest and member information and pertinent hotel data, as well as the security of high-profile guests or members in accordance with hotel standards
  • Must be able to meet deadlines and coordinate among departments the delivery of quality amenities to guests
  • Manage day-to-day operations at each tea seating while not in the office
  • Place pre-arrival calls as per the SOP to identify special requests and obtain arrival times
  • Maintain database of guest preferences, habits, and special dates and encourage other employees to do so
  • Assist with additional Food and Beverage tasks, as needed
  • Understand and communicate promotions and enhancements effectively with colleagues
  • Serve as general guest information source. Act as a salesperson for The Plaza and Fairmont Hotels & Resorts
  • Maintain consistent and effective flow of communication between management and fellow colleagues
  • Arrange for or purchase VIP gifts if required
  • Actively participate in daily briefings and meetings
  • Complete projects in a timely manner as required by the Palm Court Guest Experience Supervisor, F&B Managers, Assistant Director of F&B and Director of Food & Beverage
  • Be able to participate proficiently in functions outside one's department when called upon

Qualifications:

  • Previous service experience is an asset
  • Previous Point of Sale System experience is an asset
  • Excellent communication and organizational skills
  • Strong interpersonal and problem-solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position:

  • Constant standing and walking throughout shift
  • Occasional lifting and carrying up to 20 lbs
  • Occasional kneeling, pushing, pulling
  • Occasional ascending stairs and ramps

Additional Information:

All your information will be kept confidential according to EEO guidelines.



  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Description:The Palm Court Guest Experience Agent is a key member of the Food and Beverage department, responsible for delivering exceptional guest experiences through diligent arrival preparation, dining experience post-visit, and daily operations of the restaurant seating. This role requires creating relationships and utilizing online resources to turn...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Food and Beverage Guest Experience AgentJob Summary:The Palm Court Guest Experience Agent is a key member of the Food and Beverage department, responsible for delivering exceptional guest experiences through diligent arrival preparation, dining experience post-visit, and daily operations of the restaurant seating. This role requires building...

  • Food and Beverage Director

    il y a 4 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job SummaryAs the Director of Food and Beverage at Mövenpick Resort Phan Thiet, you will be responsible for ensuring guest and employee satisfaction while maintaining market competitiveness and exceptional financial performance. This role requires a strong leader who can motivate and develop a team of professionals to deliver exceptional food and beverage...

  • Food and Beverage Attendant

    il y a 4 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job SummaryAs a Food and Beverage Pool Attendant at Pullman Singapore Hill Street, you will be responsible for providing exceptional service to our hotel and swimming pool guests. Your primary goal will be to ensure that every guest has a memorable experience, from the moment they arrive to the moment they depart.Key ResponsibilitiesDeliver food and beverage...

  • Food and Beverage Server

    il y a 4 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Food and Beverage ServerJob Summary:We are seeking a skilled Food and Beverage Server to join our team at MGallery Nairobi Gigiri. As a Food and Beverage Server, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.Key Responsibilities:Read daily events and acknowledge...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job SummaryAccor is seeking a highly skilled and experienced Senior Food and Beverage Operations Manager to join our team. This is a senior leadership role that requires a strong background in food and beverage operations, with a proven track record of driving revenue growth and improving guest satisfaction.Key Responsibilities• Direct and oversee all...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Compensation: $120,000.00 - $130,000.00About Accor:We are a worldwide leader in the hospitality industry, welcoming guests from diverse backgrounds and providing them with unforgettable experiences.Job Summary:This senior leadership role involves overseeing all aspects of Food and Beverage Operations at Fairmont Hotel Standards, ensuring consistent...

  • Food and Beverage Director

    il y a 4 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job SummaryAs a Food and Beverage Director at Accor, you will be responsible for ensuring guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance.Key ResponsibilitiesEnsuring the smooth daily operation of the Food and Beverage Department.Develop and administer the F&B budget, action plan and promotional...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    **Job Title:** F&B Attendant**Job Summary:** We are seeking a highly motivated and customer-focused F&B Attendant to join our team at Pullman Maldives Maamutaa. As a key member of our hospitality team, you will be responsible for delivering exceptional food and beverage service to our guests.**Key Responsibilities:**Ensure guest satisfaction by providing...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Accor - A Leader in HospitalityWe are a world-renowned hospitality company, welcoming individuals as they are and offering job opportunities that match their personalities. Our mission is to provide an environment where work brings purpose to life, allowing employees to explore our limitless possibilities.About the RoleThis exciting opportunity has arisen...

  • Food and Beverage Director

    il y a 4 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job SummaryWe are seeking a highly skilled and experienced Food and Beverage Director to join our team at Mövenpick Resort Phan Thiet. As a key member of our management team, you will be responsible for ensuring the smooth daily operation of the Food and Beverage Department, including managing the service of food and beverage within the restaurant, café,...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Raffles Hotels is a brand within the Accor group, known for its rich history and commitment to local heritage. As an Assistant Director of Food & Beverage, you will play a crucial role in creating a seamless bridge between our guests, the environment, and the local community.Job Description:Assistant Director of Food & BeverageDirects and oversees all...

  • Food and Beverage Ambassador

    il y a 3 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    As an ambassador for exceptional service and cuisine, you will provide warm and personalized attention to our guests, making them feel unique and valued.Key responsibilities include assisting guests with menu items, having full knowledge of beverage lists and promotions, and following safety and sanitation policies when handling food and beverage.Ability to...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job DescriptionCompany OverviewAccor, a world leader in hospitality, invites applications for a seasoned Food and Beverage Operations Manager to join our team at Mövenpick Resort Phan Thiet.Key ResponsibilitiesOversee the daily operations of the Food and Beverage Department, ensuring seamless execution of events and guest experiences.Develop and implement...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Summary:We are seeking a highly skilled and experienced Food and Beverage Manager to lead our team at La Cigale Hotel. As a key member of our management team, you will be responsible for the overall direction and success of our Food and Beverage operations.Key Responsibilities:Lead and manage the day-to-day operations of the Food and Beverage division,...

  • Hospitality Professional

    il y a 4 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Summary: We are seeking a skilled Hospitality Professional to join our team at the Rixos Gulf Hotel Doha. As a Food and Beverage Service associate, you will be responsible for providing exceptional service to our guests while maintaining a clean and organized environment. Key Responsibilities: To have a thorough understanding and knowledge of all food...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Accor Career OpportunityWe are seeking a highly skilled and experienced professional to join our team as Assistant Director of Food and Beverage. Reporting to the Director of Food & Beverage, this role is responsible for directing all aspects of the Food and Beverage Operations to Fairmont Hotel Standards.Key Responsibilities:Directs all aspects of the Food...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Accor Job DescriptionWe are seeking a highly skilled and experienced Food and Beverage Director to join our team at Accor. As a key member of our management team, you will be responsible for leading the Food and Beverage Operations to ensure exceptional guest experiences and high-quality food products.Key Responsibilities:Direct and manage all aspects of...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Food and Beverage ManagerCompany: Mercure Oxford Hawkwell HouseJob Description:The Food and Beverage Manager plays a pivotal role in the success of ourhotel's dining experience. Reporting directly to the Hotel Manager, you will be responsible for overseeing the daily operations of our restaurant and bar, ensuring that our guests receive...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    About the RoleWe are seeking a highly motivated and experienced Food and Beverage Supervisor to join our team at Accor. As a Food and Beverage Supervisor, you will play a key role in leading our team to deliver exceptional Food and Beverage experiences for our guests.Key ResponsibilitiesLead and mentor the Food and Beverage Operations team to achieve high...