Strategic Customer Growth Manager
il y a 3 semaines
Unlocking Customer Potential
At OpenText, we are seeking a highly skilled CUSTOMER RELATIONSHIP MANAGER to join our team. This role offers a unique opportunity to drive revenue growth, retention, and customer satisfaction for our most strategic clients.
Key Responsibilities:
- Develop and execute revenue-generating activities to meet and exceed customer expectations.
- Manage complex sales and renewal cycles, negotiating multi-year enterprise cloud agreements.
- Drive key governance activities to create long-term value for customers while mitigating risk and improving relationships.
- Champion customer satisfaction, resolving problems and disputes.
- Partner with cross-functional teams to deliver exceptional customer experiences.
- Manage contract renewals and drive revenue opportunities within the customer portfolio.
- Stay up-to-date with industry trends and competitor activity to inform sales strategies.
Requirements:
- 3+ years of experience in customer-facing roles, preferably in the enterprise software industry.
- Proven track record of managing complex sales and renewal cycles.
- Excellent communication, negotiation, and problem-solving skills.
- Business fluency in French (or proficiency in another language).
- Knowledge of MEDDPICC or similar sales methodologies.
- Experience with CRM applications, including Salesforce.
What We Offer:
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- Competitive compensation and benefits package.
- Recognition and rewards for outstanding performance.
About OpenText:
We are a global leader in information management, dedicated to empowering organizations to achieve their digital transformation goals. Our innovative solutions help companies unlock the value of their information, drive business success, and make a positive impact on the world.
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