Strategic Operations Manager

il y a 2 semaines


Paris, Île-de-France Aircall Temps plein
Key Responsibilities:

As a Strategic Operations Manager - Revenue Growth, you will be responsible for supporting Aircall's strategic plan definition and execution, framing analytics and key processes, and delivering critical strategic projects. You will act as the primary point of contact for strategic and operational questions for our Go To Market (GTM) leadership globally. You will develop performance tracking frameworks and insights to report to C-suite & GTM leadership. You will define and own incentive framework, target attainment, and capacity planning models. You will perform change management to drive adoption of new processes, analytics, methodologies within the GTM leadership & across the GTM organization, collaborating with the Enablement function. You will design, launch, and lead global transformation programs to deliver improvements to our GTM operating model, notably via implementing standard SaaS processes (Sales-Success handover, renewal & risk process). You will collaborate cross-functionally with Data, Systems and Product team to optimize our use of Sales & Success tools (Salesforce, Chilipiper, Totango).

Requirements:

You have a proven experience with a proven track record in revenue or business operations in a tech or SaaS environment. Direct experience in Sales or Success Operations and a background in strategy consulting or in investment banking is a strong plus. You are analytical and data-driven, you master analytical tools or you learn fast (, Looker, SQL, Salesforce reports). You are not afraid to get your hands dirty (, doing analysis/ looking for data by yourself on a daily basis). You are able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. You have solid prioritization skills, and you like defending your choices towards seasoned executives. You have a solid business sense and a good ability to take a step-back on analysis to drive insights. You are a results-driven, analytical yet empathic leader. You always shoot for excellence. You are enthusiastic, reliable, and fun: people enjoy working with you and trust you.

About Aircall:

Aircall is a place where voices are valued. Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent, and collaborative communication to empower our base of 18,000+ customers (and growing) to make authentic, human connections. Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world, everyone has a voice that is valued. Whatever your background, wherever you're from, we want you to join the conversation. Let's talk. We are looking for a talented Strategic Operations Manager - Revenue Growth to join our Strategy & Operations team. Led by a former Bain Manager, this team is reporting directly into the CEO, with a mission to support Aircall's strategic plan definition & execution, framing analytics & key processes, and delivering critical strategic projects. We are a fast-learning environment, entrepreneurial, and strong team spirit. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity, and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
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