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Service Delivery Manager H/F
Il y a 2 mois
Bounot Consulting est une entreprise de services du numérique qui accompagne les entreprises et les acteurs publics dans la transformation, l'hébergement et l'infogérance de leurs applications critiques.
Description du PosteLe Service Delivery Manager est responsable de la satisfaction, la fidélisation et le développement de ses clients. Garant opérationnel, il est l'interlocuteur privilégié de ses clients tout en mettant en avant les stratégies techniques de l'entreprise.
Compétences et Responsabilités- Garantir la qualité du service rendu et la satisfaction client
- Assurer une satisfaction des clients supérieure à 3 sur 4, en moyenne (météo COPIL)
- Respecter les SLA pour chaque client à 95%
- Maintenir un suivi du backlog quotidien pour chaque client
- Maintenir à jour l'ensemble des outils permettant de s'assurer un pilotage performant (SHIVA, Confluence, PowerBI, etc…)
- Être acteur de la réussite du renouvellement de ses clients
- Organisation
- Rigueur
- Autonomie
- Esprit d'équipe
- Curiosité technologique et capacité à s'auto-former
- Capacité de reporting
- Bonne communication en interne et avec les clients
Ticket restaurant, mutuelle/complémentaire santé, comité social et économique, RTT, participation…
Statut cadre forfait jours avec RTT
Télétravail possible : 2 à 3 jours/semaine