Customer Service Representative

Il y a 2 mois


La Cayenne de Seudre, Nouvelle-Aquitaine, France GSP Services Temps plein

GSP Services, a leading provider of high-touch, high-value operational support, is seeking an experienced and results-driven agent to deliver exceptional customer support. As a key member of our team, you will play a critical role in helping fast-moving technology companies succeed in the IoT, Helium, Hotspot, and Blockchain spaces.

The Role

We are looking for a skilled and adaptable agent who can provide professional and high-quality support to our customers. This includes non-technical and technical assistance, as well as communication with customers, clients, and internal teams to resolve cases in a timely manner.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, or text, ensuring strong customer satisfaction and loyalty.
  • Work closely with internal teams to ensure prompt and accurate order processing and delivery.
  • Escalate customer feedback and concerns to ensure timely resolution.
  • Stay up-to-date with industry trends and developments to provide informed support to customers.

Ideal Candidate Profile

  • Strong analytical and critical thinking skills.
  • Excellent oral and written communication abilities.
  • Advanced English language proficiency.
  • Teamwork-oriented and adaptable.
  • Strong attention to detail and problem-solving skills.
  • Ability to multitask and prioritize tasks effectively.
  • Self-motivated and goal-oriented.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.
  • A competitive compensation package.


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