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Technical Account Manager

Il y a 2 mois

LevalloisPerret, Île-de-France Global Blue Temps plein
About Us

Global Blue is a leading technology company that connects shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance.

With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.

As a technology partner, we support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide.

Our post-purchase solutions also cater to the needs of over 47 million e-commerce shoppers. We are listed on the New York Stock Exchange and generated €20 billion in Sales in Store and €311 million in revenue in our last fiscal year.

Nature and Aim of the Position

The holder of this position is responsible for managing technical integration projects with external partners, including merchants, Point of Sale vendors, and Payment Service Providers.

The scope of these projects is the integration of Tax Free Shopping functionalities into merchant solutions, including terminals, POS systems, and retail services.

These projects can span across multiple countries, primarily within the EU zone.

Main Responsibilities
  • Deliver projects within scope, timeline, budget, and in compliance with Global Blue's processes.
  • Interface with internal and external project managers and stakeholders to ensure smooth implementation of Global Blue services.
  • Support the Commercial Organization with technical consultancy and process guidance.
  • Provide 2nd level support to the local Field Service teams.
  • Create and maintain documentation on owned projects.
  • Manage new technical Partners Integration, ensure correct governance of the relationships and required documentation.
  • Ensure that the implemented Issuing Solutions are anchored correctly in the GB organization.
  • Maintain Country Requirements updated.
Requirements
  • Experience in managing technical projects with external stakeholders.
  • IT educational background.
  • Experience in working with virtual and distributed teams.
  • Customer consulting services.
  • Independent and self-motivating personality.
  • Working knowledge within the retail industry preferred.
Key Skills and Knowledge
  • Solid understanding of Point-of-sale related technology and transactional systems.
  • Ability to communicate with external partners in an efficient and structured way.
  • Accuracy, ability to analyze situations fast and to identify the correct measures.
  • Customer-oriented approach.
  • Willingness to enter into technical details.
  • Structured and flexible at the same time in managing difficult and challenging situations.
  • Commitment and dedication to work.
  • Perseverance in reaching goals.
  • Good knowledge of project management processes and tools.
  • Excellent communication and team skills, ability to present ideas clearly and concisely.
  • Excellent organizational, decision-making, and problem-solving skills.