Client Relations Team Manager

il y a 3 semaines


Bordeaux, Nouvelle-Aquitaine, France Bouygues Telecom Temps plein
About the Role

We are seeking a highly motivated and experienced Team Leader to join our Customer Relations team at Bouygues Telecom. As a key member of our team, you will be responsible for leading a team of professionals in delivering exceptional customer experiences.

Key Responsibilities
  • Lead a team of customer-facing professionals to achieve sales and customer satisfaction targets
  • Develop and implement strategies to improve customer engagement and loyalty
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency
  • Provide coaching and training to team members to enhance their skills and performance
  • Monitor and analyze customer feedback to identify areas for improvement
Requirements
  • Minimum 3-5 years of experience in a management role, preferably in a customer-facing environment
  • Proven track record of leading high-performing teams and achieving business objectives
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
  • Fluency in French and English, with the ability to communicate effectively in both languages
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Flexible working hours and remote work options
  • A comprehensive training program to enhance your skills and knowledge

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