Director of Guest Experience
il y a 2 semaines
Mantis is a leading hotel group with a strong focus on conservation and sustainability. As a Director of Rooms, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.
Key Responsibilities:
- Serve as the main point of contact for VIP guests and handle any special requests or concerns with discretion and efficiency.
- Conduct regular training sessions for staff to uphold and improve service standards.
- Advance your career with global development opportunities.
- Drive change through impactful social initiatives.
Requirements:
- Bachelor's degree in hospitality management or related field.
- Minimum of 5 years of experience in a guest relations or guest experience role within a luxury hotel or resort setting.
- Fluent in Arabic and English, with excellent verbal and written communication skills in both languages.
- Proficient in hospitality management systems and relevant software.
- Ability to work flexible hours, including evenings, weekends, and holidays.
About Mantis:
Mantis is a leading hotel group with a strong focus on conservation and sustainability. We are committed to providing our guests with an exceptional experience during their stay with us.
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