Director of Guest Experience

il y a 2 semaines


Paris, Île-de-France Accor Hotels Temps plein
Director of Rooms Job Description

Mantis is a leading hotel group with a strong focus on conservation and sustainability. As a Director of Rooms, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.

Key Responsibilities:

  • Serve as the main point of contact for VIP guests and handle any special requests or concerns with discretion and efficiency.
  • Conduct regular training sessions for staff to uphold and improve service standards.
  • Advance your career with global development opportunities.
  • Drive change through impactful social initiatives.

Requirements:

  • Bachelor's degree in hospitality management or related field.
  • Minimum of 5 years of experience in a guest relations or guest experience role within a luxury hotel or resort setting.
  • Fluent in Arabic and English, with excellent verbal and written communication skills in both languages.
  • Proficient in hospitality management systems and relevant software.
  • Ability to work flexible hours, including evenings, weekends, and holidays.

About Mantis:

Mantis is a leading hotel group with a strong focus on conservation and sustainability. We are committed to providing our guests with an exceptional experience during their stay with us.


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