Customer Success Professional
il y a 1 jour
{"h2": "About the Role", "p": "At Hornetsecurity, we're on a mission to enhance our growth by developing our business and creating a positive corporate culture. As a Customer Success Manager, you'll play a crucial role in driving customer satisfaction and identifying opportunities for improvement. Your expertise in IT security and customer-centric approach will enable you to provide top-notch support and ensure our customers get the most out of our services.", "ul": [{"li": "You'll be responsible for the support of existing customers, helping them to use our services in the best possible way."}, {"li": "You'll regularly survey customer satisfaction and identify needs or dissatisfaction, resolving potential issues fast and effectively."}, {"li": "You'll introduce new products to our existing customers and identify whether an exchange with our sales team should be initiated."}, {"li": "You'll be the mouthpiece of our customers, responsible for ensuring their concerns are heard at Hornetsecurity, and that our services can be continuously improved."}, {"li": "You'll manage projects and work closely with the marketing team to drive outstanding customer success campaigns."}], "h2": "Requirements", "ul": [{"li": "You hold a degree in marketing, advertising, communications, computer science, or a similar field."}, {"li": "You have experience in a customer-facing role, ideally in the IT-technical field."}, {"li": "You enjoy working with customers to understand their needs and requirements in detail and are a good problem solver."}, {"li": "You have a talent for communication and are competent and confident in dealing with customers and partners - both in French and English."}, {"li": "You enjoy convincing customers and partners of Hornetsecurity services in presentations and web meetings."}, {"li": "You motivate yourself with your own successes and pursue your goals with passion."}, {"li": "You are an organizational talent, know how to set priorities, and capable of managing multiple tasks despite a demanding workload."}, {"li": "You are driven and ambitious, with a desire to work in a fast-moving, start-up environment."}], "h2": "Benefits", "ul": [{"li": "Free space for innovation and independent action in a fast-growing international company with a promising future."}, {"li": "Short decision paths and flat hierarchies in an open work atmosphere."}, {"li": "Personal and professional development opportunities."}, {"li": "Temporary Employee Exchange Program - we provide the ability for you to work at our global office locations and explore the world."}, {"li": "Home-Office Option and flexible working time."}, {"li": "No dress code - you can come to work as you like."}, {"li": "Delicious coffee, tea, soft drinks, and fresh fruits every day for free."}, {"li": "Meal vouchers worth €10."}, {"li": "100% coverage of public transportation costs."}, {"li": "Unlimited access to the UDEMY training platform."}, {"li": "Team events like Laser Tag, Escape Room, or nights out together - let yourself be surprised."}, {"li": "Unlimited contracts - we're looking for hornets to grow long term with us."}], "p": "IT security is our business. With our Cloud Security Services, we secure data and communication for tens of thousands of companies in more than 120 countries. We employ over 600 people at international locations, including the USA, Spain, France, and South America, and we work with more than 12,000 partners worldwide. We are among the 50 fastest-growing technology companies in Germany. In order to enhance our growth, we are looking for people who can develop our business and create a positive corporate culture with their professional competence, love of performance, and solution orientation.", "p": "Do you want to actively shape the world of IT security? Become part of our fast-growing international company with a promising future and limitless growth in your career.", "p": "If you can't find a suitable job offer, you are welcome to send your application to Hornetsecurity that will convince us of your skills.", "p": "If you know someone who fits our open positions, let us know and earn a bonus of 1500 Euro"}
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