Sonder Front Desk Hospitality Agent
il y a 2 heures
Sonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on making their stay as comfortable and enjoyable as possible.
Job SummaryWe are seeking a highly motivated and experienced Front Desk Hospitality Agent to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring that their stay is memorable and enjoyable.
Key Responsibilities- Coordinate Front Desk Hospitality Agents' work by prioritizing and delegating tasks to completion and act as a point of escalation when a Supervisor or Manager is unavailable
- Assist with training and mentorship of Front Desk Hospitality Agents
- Work alongside other Front Desk Hospitality Agents and our remote guest experience team, taking ownership of issues and ensuring they are completed to the highest degree without supervision
- Utilize our digital communication systems to receive guest calls, SMS and live chats, and offer immediate support from the Front Desk
- Be the face of Sonder, and make an awesome first impression on our guests, visitors, and all internal and external partners
- Guide guests through the technology-rich Sonder experience, ensuring they are able to make the most out of their stay and use our tech features
- Assist building leadership with any administrative tasks required to keep all operations running smoothly
- Flex to support the back-of-house/Hospitality Agent team on a day-to-day basis as needs arise through housekeeping quality audits, inventory checks, and minor maintenance and technology issues
- Ensure the maintenance, cleanliness, and organization of both guest-facing and back of house working spaces including lobbies, office, storage closets, warehouse and others, as assigned
- Support multiple Sonder properties throughout the local market, as required
- Significant experience using guest/customer communication tools such as Salesforce
- Personable, guest-centric, and positive; you love speaking with others in person and via phone, email, and chat
- Excellent problem solving skills, with the desire to “get it done” for our guests
- Strong computer literacy and writing skills and comfort switching between multiple desktop and mobile applications
- Organized, hardworking, and detail-oriented
- Thrives in a fast paced, ever-changing, always challenging startup environment
- Ability to work effectively both in a team environment as well as independently
- Flexible schedule and open to working evenings, weekends and holidays
- Ability to lift/carry items up to 50 pounds and stand/walk for extended periods of time
- Demonstrated experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles
- Proficiency in languages other than English a plus
- This role requires regular access to a reliable smartphone for work purposes. (Expense reimbursement available)
We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:
- Competitive compensation
- Generous stock plan
- Medical, dental and vision insurance (where applicable)
- Flexible vacation
- Wellness and volunteering days
- Annual free credits and discounts to stay in Sonders
- Workplace flexibility (for remote-specified positions only)
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law.
We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It's the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of.
Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do.
-
Front Desk Hospitality Agent
il y a 3 semaines
Megève, Auvergne-Rhône-Alpes, France Sonder Temps pleinAbout SonderSonder is a hospitality company that offers a unique and personalized experience for its guests. We are looking for a Front Desk Hospitality Agent to join our team and help us deliver exceptional service to our guests.Job SummaryThe Front Desk Hospitality Agent will be the face of Sonder, responsible for providing exceptional customer service to...
-
Front Desk Hospitality Agent
il y a 2 semaines
Megève, Auvergne-Rhône-Alpes, France Sonder Temps pleinAbout SonderSonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on making their stay as comfortable and enjoyable as possible.Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Hospitality Agent to join our team. As a Front Desk...
-
Front Desk Hospitality Agent
il y a 2 semaines
Megève, Auvergne-Rhône-Alpes, France Sonder Temps pleinAbout SonderSonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on making their stay as comfortable and enjoyable as possible.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Senior Front Desk Hospitality...
-
Front Desk Hospitality Agent
il y a 7 jours
Megève, Auvergne-Rhône-Alpes, France Sonder Temps pleinAbout SonderSonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on making their stay as comfortable and enjoyable as possible.Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Hospitality Agent to join our team. As a Front Desk...
-
Front Desk Hospitality Agent
il y a 6 jours
Megève, Auvergne-Rhône-Alpes, France Sonder Temps pleinAbout SonderSonder is a hospitality company that aims to revolutionize the way people stay. We offer a unique and personalized experience for our guests, with a focus on making their stay as comfortable and enjoyable as possible.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Senior Front Desk Hospitality...
-
Front Desk Hospitality Agent
il y a 3 jours
Megève, Auvergne-Rhône-Alpes, France Sonder Temps pleinAbout SonderSonder is a hospitality company that aims to revolutionize the way people stay. We offer a unique and personalized experience for our guests, with a focus on making their stay as comfortable and enjoyable as possible.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Senior Front Desk Hospitality...
-
Front Desk Hospitality Agent
il y a 2 semaines
Megève, Auvergne-Rhône-Alpes, France Sonder Temps pleinAbout SonderSonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on making their stay as comfortable and enjoyable as possible.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Senior Front Desk Hospitality...
-
Front Desk Hospitality Agent
il y a 4 semaines
Megève, Auvergne-Rhône-Alpes, France Sonder Temps pleinAbout SonderSonder is a hospitality company that aims to revolutionize the way people stay. We offer a unique and personalized experience for our guests, with a focus on making their stay as comfortable and enjoyable as possible.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Senior Front Desk Hospitality...
-
Front Desk Hospitality Agent
il y a 4 semaines
Megève, Auvergne-Rhône-Alpes, France Sonder Temps pleinAbout SonderSonder is a hospitality company that aims to revolutionize the way people stay. We offer a unique and personalized experience for our guests, with a focus on making their stay as comfortable and enjoyable as possible.Job SummaryWe are seeking a highly motivated and detail-oriented Front Desk Hospitality Agent to join our team. As a Front Desk...
-
Front Desk Hospitality Team Lead
il y a 4 semaines
Megève, Auvergne-Rhône-Alpes, France Sonder Temps pleinAbout SonderSonder is a hospitality company that's revolutionizing the way people stay. We're on a mission to make a world of better stays open to all, and we're looking for someone to help us achieve that goal.Job SummaryWe're seeking a Senior Front Desk Hospitality Agent to join our team. As a key member of our hospitality operations team, you'll be...
-
Front Desk Hospitality Agent
il y a 3 semaines
Megève, Auvergne-Rhône-Alpes, France Sonder Temps pleinAbout SonderSonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on making their stay as comfortable and enjoyable as possible.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Hospitality Agent. As a...
-
Front Desk Hospitality Team Lead
il y a 4 semaines
Megève, Auvergne-Rhône-Alpes, France Sonder Temps pleinAbout SonderSonder is a hospitality company that's revolutionizing the way people stay. We're on a mission to make a world of better stays open to all, and we're looking for someone to help us achieve that goal.Job SummaryWe're seeking a Senior Front Desk Hospitality Agent to join our team. As a key member of our hospitality operations team, you'll be...
-
Front Desk Hospitality Agent
il y a 1 semaine
Megève, Auvergne-Rhône-Alpes, France Sonder Temps pleinAbout SonderSonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on making their stay as comfortable and enjoyable as possible.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Hospitality Agent. As a...
-
Front Desk Hospitality Agent
il y a 1 semaine
Megève, Auvergne-Rhône-Alpes, France Sonder Temps pleinAbout SonderSonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on making their stay as comfortable and enjoyable as possible.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Hospitality Agent. As a...
-
Front Desk Hospitality Agent
il y a 2 semaines
Megève, Auvergne-Rhône-Alpes, France Sonder Temps pleinAbout SonderSonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on making their stay as comfortable and enjoyable as possible.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Hospitality Agent. As a...
-
Front Desk Hospitality Agent
il y a 1 jour
Megève, Auvergne-Rhône-Alpes, France Sonder Temps pleinAbout SonderSonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on making their stay as comfortable and enjoyable as possible.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Hospitality Agent. As a...
-
Front Desk Hospitality Agent
il y a 6 jours
Megève, Auvergne-Rhône-Alpes, France Sonder Temps pleinAbout SonderSonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on making their stay as comfortable and enjoyable as possible.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Hospitality Agent. As a...
-
Front Desk Hospitality Agent
il y a 4 semaines
Megève, Auvergne-Rhône-Alpes, France Sonder Temps pleinAbout SonderSonder is a hospitality company that's revolutionizing the way people stay. We're on a mission to make a world of better stays open to all, and we're looking for someone to join our team as a Front Desk Hospitality Agent.Job SummaryWe're seeking a highly personable and guest-centric individual to join our team as a Front Desk Hospitality Agent....
-
Front Desk Hospitality Agent
il y a 4 semaines
Megève, Auvergne-Rhône-Alpes, France Sonder Temps pleinAbout SonderSonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on making their stay as comfortable and enjoyable as possible.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Hospitality Agent. As a...
-
Front Desk Hospitality Agent
il y a 1 semaine
Megève, Auvergne-Rhône-Alpes, France Sonder Temps pleinAbout SonderSonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on making their stay as comfortable and enjoyable as possible.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Hospitality Agent. As a...
