Technical Support Specialist

il y a 2 jours


VélizyVillacoublay, Île-de-France Dassault Systèmes Temps plein
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Dassault Systèmes. As a Technical Support Specialist, you will be the primary point of contact for internal and external customers, providing technical assistance and support for our applications and services.

Key Responsibilities
  • Provide Technical Support: Respond to and resolve technical issues and requests from customers, both internal and external.
  • Manage Work Requests: Handle and prioritize work requests, identifying and resolving issues, and escalating complex problems to senior engineers.
  • Develop Solutions: Create and implement fixes, scripts, and patches to resolve customer problems, and provide recommendations for process improvements.
  • Collaborate with Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure seamless support and issue resolution.
  • Communicate Effectively: Present complex technical information to non-technical audiences, and provide accurate and complete problem resolution documentation.
  • Stay Up-to-Date: Continuously update knowledge and skills to stay current with new technologies, products, and services.
Requirements
  • Education: Bachelor's degree in Computer Science, Information Systems, or related field.
  • Language: Fluent in English (written and spoken).
  • Experience: 3+ years of experience in technical support, with a strong background in software applications and services.
  • Skills: Proficient in SQL, Git, Visual Studio, and other relevant tools and technologies.
  • Soft Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
What We Offer

As a Technical Support Specialist at Dassault Systèmes, you will have the opportunity to work with a talented team of professionals, and contribute to the success of our company. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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