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Technical Support Specialist
Il y a 2 mois
About the Company:
Dassault Systèmes is a leading provider of 3D design and engineering software.
About the Team:
The Technical Support Specialist serves as the critical link between initial support and engineering teams. Responsibilities include handling technical inquiries, identifying software defects, providing technical assistance to customers, and collaborating with various teams within the organization. This role reports to the Senior Manager, Technical Support.
Key Responsibilities:
- Provide technical support to internal and external customers.
- Manage technical requests and address issues promptly.
- Create fixes or scripts to resolve customer problems.
- Analyze processes and suggest enhancements.
- Participate in on-call rotations for off-hour critical issues.
- Present technical information clearly to non-technical audiences.
- Document problem resolutions accurately.
- Contribute to knowledgebase data maintenance.
- Stay updated on Dassault Systèmes products.
- Collaborate with other Dassault Systèmes teams.
- Diagnose and resolve technical problems efficiently.
Requirements:
- Bachelor's degree in Computer Science, Information Systems, or related field.
- Proficiency in software development and debugging.
- Experience with software testing and quality assurance.
- Previous work in a regulated environment.
- Knowledge of software development methodologies.
- Experience in the software industry is a plus.
Dassault Systèmes offers a competitive compensation package, including medical, dental, and life insurance, as well as generous holidays.
Applications will be reviewed on an ongoing basis until the position is filled.
