Customer Success Specialist

il y a 2 semaines


Le MéesurSeine, Île-de-France La Compagnie des Toits Temps plein

About La Compagnie des Toits

La Compagnie des Toits is a leading provider of comprehensive roofing solutions for businesses. We specialize in managing the entire lifecycle of professional roofs, encompassing covering, gutters, waterproofing, and asbestos removal. Our B2B clients benefit from a wide range of services across three core areas: Studies, Interventions, and Maintenance.

Your Role as Customer Success Specialist

As a Customer Success Specialist at La Compagnie des Toits, you will play a vital role in driving the commercial growth of our agency. You will be responsible for prospecting new clients and nurturing existing relationships to ensure long-term success. Your primary focus will be on building strong partnerships with our clients, understanding their needs, and delivering tailored solutions that exceed expectations.

Key Responsibilities:

  • Develop and execute a strategic sales plan to acquire new B2B clients through phone calls and in-person meetings.
  • Conduct thorough needs assessments to identify client requirements and challenges.
  • Present our comprehensive range of roofing services, highlighting the value proposition for each client.
  • Collaborate with internal teams to ensure seamless project execution and client satisfaction.
  • Maintain a strong pipeline of potential clients through ongoing prospecting and relationship building.
  • Track sales performance metrics and identify areas for improvement.
  • Cultivate long-term relationships with clients, fostering trust and loyalty.

Required Skills and Qualifications:

  • Proven experience in B2B sales, preferably within the construction or roofing industry.
  • Excellent communication, interpersonal, and presentation skills.
  • Strong negotiation and closing abilities.
  • Proficiency in MS Office Suite (Excel, Word, PowerPoint).
  • A results-oriented mindset with a passion for exceeding client expectations.


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