Customer Success Trainee F/H
il y a 4 semaines
At Steeple, we are an expanding scale-up focused on transforming workplace communication through our innovative "Phygital" internal communication solution.
Our mission is to enhance employee engagement, cultivate a robust company culture, and elevate employer branding by improving internal communication. We prioritize inclusive information sharing to connect all employees, regardless of their digital proficiency.
If you are curious about our culture, we invite you to explore more about Steeple.
About Our Customer Support DivisionThe Customer Support division is committed to assisting clients from the initial onboarding phase through to their ongoing experience with Steeple.
With two specialized teams - consultants and customer care - we ensure a seamless customer journey and provide expert assistance.
You will be working under the guidance of Steeve, the Head of Customer Success, in a vibrant team eager to learn and develop.
Your Responsibilities- Address customer inquiries through multiple channels (chat, email, phone)
- Ensure customer satisfaction with every interaction
- Proactively monitor customer engagement, identifying clients at risk
- Classify and prioritize support requests for swift resolution
- Oversee equipment dispatch and installation assistance
- Contribute to the ongoing enhancement of processes for scalability
This role offers an apprenticeship opportunity, ideal for those looking to grow in a supportive environment.
QualificationsTechnical Skills
- Fundamental technical knowledge
- Familiarity with ticketing systems and CRM platforms
- Understanding of customer relationship management and sales processes
- Proficiency in English as we broaden our international reach
Interpersonal Skills
- Ability to adapt to change
- Resilience in a challenging environment
- Capacity to work autonomously
- Curiosity and strong communication skills
- Enthusiasm for technical challenges
- Alignment with our core values
- Initial conversation with our Recruitment Officer
- Interview with the Head of Customer Success
- Skills evaluation
- Final interview with the Founder
Join us on our ambitious journey, experiencing innovation, flexible work arrangements, excellent benefits, and a supportive work atmosphere.
If you are excited about the opportunity to contribute to Steeple's mission, we look forward to reviewing your application and motivations.
-
Customer Success Manager
il y a 2 semaines
Rennes, Bretagne, France Kersia Temps pleinJob Title: Customer Success ManagerJob OverviewKersia, a leading global provider of biosafety solutions, is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will play a critical role in ensuring the success of our customers and driving business growth.Main ResponsibilitiesCustomer OnboardingWelcome...
-
Customer Success Manager
il y a 6 jours
Rennes, Bretagne, France Kersia Temps pleinJob Title: Customer Success ManagerJob OverviewKersia, a leading global provider of biosafety solutions, is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will play a critical role in ensuring the success of our customers and driving business growth.Main ResponsibilitiesCustomer OnboardingWelcome...
-
Customer Success Manager en alternance
il y a 2 jours
Rennes, Bretagne, France Galileo Global Education Temps pleinOffre de contrat en alternanceContrat d'alternance basé sur la formation et la pratique professionnelleDécouvrez notre offre d'alternance proposée exclusivement par l'école ESG RENNES et notre entreprise partenaire, conçue pour les futurs professionnels Customer Success Managers.Objectifs de l'offre de contratAcquérir une expérience concrète dans le...
-
Customer Success Manager F/H
il y a 2 jours
Rennes, Bretagne, France Digitaleo Temps pleinÀ propos de ce posteDigitaleo, c'est une entreprise innovante qui propose une plateforme SaaS pour gérer le marketing local des réseaux de points de vente, marques, franchises et enseignes indépendantes.Nous sommes à la recherche d'un(e) Customer Success Manager pour accompagner nos clients grands comptes dans leurs usages de la...
-
Customer Success Manager H/F
il y a 1 jour
Rennes, Bretagne, France Kersia Temps pleinDescription du postePrésentation du GroupeKersia, un leader mondial de la biosécurité, recherche un Customer Success Manager pour rejoindre son équipe de développement. Notre objectif est de méliorer la performance des élevages et de proposer des solutions innovantes à forte valeur ajoutée à l'industrie agroalimentaire.MissionsVous serez chargé...
-
Sector Manager Trainee
il y a 2 semaines
Rennes, Bretagne, France Maitre Jacques Temps pleinAbout the Role As a Sector Manager Trainee, you will work closely with an experienced mentor to develop your skills and knowledge in managing a designated sector of supermarkets. Your Responsibilities: Collaborate with your mentor to optimize your daily tasks and responsibilities. Implement the established commercial strategies within your assigned...
-
Trainee Position: Customer Service Consultant
il y a 4 semaines
Rennes, Bretagne, France MBway Temps pleinMBway is seeking a dedicated customer service consultant to join their banking partner for a two-year apprenticeship program.Your key responsibilities will encompass: Offering assistance via in-person and telephone interactions Identifying and engaging potential clients Serving as the primary contact for your assigned client portfolio, supporting them with...
-
Retail Sector Management Trainee
il y a 2 semaines
Rennes, Bretagne, France MBway Temps pleinSeeking a dynamic and results-oriented individual to join our esteemed Retail Management program!As a Retail Sector Management Trainee, you will embark on an enriching journey combining theoretical knowledge with practical experience in the fast-paced world of retail. This unique opportunity allows you to hone your skills under the guidance of experienced...
-
Customer Success Manager
il y a 4 jours
Rennes, Bretagne, France Kersia Temps pleinAbout KersiaKersia is a leading global company in the biosafety industry, dedicated to providing innovative solutions to the agri-food industry. Our mission is to improve the performance of livestock and provide high-value-added solutions to the agri-food industry.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team in Dinard,...
-
Junior Retail Management Trainee
il y a 2 semaines
Rennes, Bretagne, France MBWay Temps pleinKickstart Your Career in Retail with MBWayAre you a driven and ambitious individual seeking to launch your career in the dynamic world of retail? MBWay, a leading player in the consumer goods industry, is offering an exciting opportunity for a Junior Retail Management Trainee. This program will provide you with invaluable hands-on experience and...
-
Customer Success Manager H/F
il y a 4 jours
Rennes, Bretagne, France ADDITI Temps pleinMissionVous rejoindrez l'équipe de développement de carrière d'ADDITI, une société du groupe SIPA Ouest France, spécialisée dans la publicité en ligne.ObjectifsRécolte et analyse des besoins en interne (Régie publicitaire, Rédaction, Service Marketing, Sites de petites annonces...)Recommandations et choix de leviers à activer en fonction...
-
Trainee in Client Support F/H
il y a 4 semaines
Rennes, Bretagne, France Steeple Temps pleinBecome a Part of Our Dynamic Team at SteepleAt Steeple, we are an ambitious scale-up dedicated to transforming workplace communication through our innovative "Phygital" internal communication platform.Our mission is to elevate employee engagement, cultivate a robust company culture, and enhance employer branding by fostering effective internal communication....
-
Customer Service Representative
il y a 4 jours
Rennes, Bretagne, France TARTAPAIN Temps pleinAbout the RoleWe are seeking a highly motivated and organized individual to join our team as a Sales Advisor. As a Sales Advisor, you will be responsible for maintaining the appearance of your designated sales area, restocking shelves, and ensuring accurate pricing and signage.Key responsibilities include:Maintaining a clean and organized sales...
-
Customer Support Apprentice F/H
il y a 4 semaines
Rennes, Bretagne, France Steeple Temps pleinBecome a Part of Our Dynamic Team at SteepleAt Steeple, we are an expanding scale-up dedicated to transforming workplace communication through our innovative "Phygital" internal communication platform.Our mission is to elevate employee engagement, cultivate a robust company culture, and enhance employer branding by improving internal communication. We...
-
Internship: Banking Customer Consultant
il y a 4 semaines
Rennes, Bretagne, France MBway Temps pleinMBway is seeking a dedicated customer service advisor to collaborate with our banking partner in a two-year apprenticeship program.Your primary duties will encompass: Offering in-person and telephonic support Identifying and reaching out to potential clients Serving as the primary liaison for your client portfolio and aiding them with their everyday banking...
-
Assistant Manager for Customer Relations and Team Support
il y a 2 semaines
Rennes, Bretagne, France MBWay Temps pleinAbout MBWay MBWay is a dynamic and innovative company dedicated to providing exceptional customer service and fostering strong team relationships. We are committed to creating a positive and supportive work environment where employees can thrive and contribute to our success. Your Role: Assistant Manager for Customer Relations and Team Support As an...
-
Commercial Fashion Trainee
il y a 4 semaines
Rennes, Bretagne, France IPAC Bachelor Factory Temps pleinWelcome to IPAC Bachelor Factory, where we provide inclusive training opportunities across various sectors including marketing, sales, finance, and management.COMBINE EDUCATION WITH PRACTICAL EXPERIENCE!If you seek a dynamic learning environment alongside an apprenticeship, consider joining our program to pursue a Bachelor's degree in Commerce, Marketing,...
-
Business Development Manager for a Leading Footwear Brand
il y a 4 jours
Rennes, Bretagne, France Besson chaussures Temps pleinAbout Besson ChaussuresBesson Chaussures is a leading French footwear brand with a strong presence in the retail market. As a gérant mandataire, you will be responsible for managing your own business while being part of a dynamic team.Key ResponsibilitiesBusiness Development: Develop and implement strategies to increase sales and revenue in your assigned...
-
Rennes, Bretagne, France CityOne Junior Temps plein**Entreprise de services**City One est un groupe indépendant et un acteur incontournable des métiers de l'accueil et du service en entreprise, culturels, en événementiel, en animation et promotion des ventes, au sein des plateformes aéroportuaires et ferroviaires.**Poste de travail**Nous recrutons des animateurs ferroviaires (H/F) pour l'accompagnement...
-
Animateur / Accompagnateur d'enfants dans les trains H/F RENNES
il y a 2 semaines
Rennes, Bretagne, France CityOne Junior Temps pleinCity One Junior est un groupe indépendant spécialisé dans les métiers de l'accueil et du service en entreprise, culturels, en événementiel, en animation et promotion des ventes, au sein des plateformes aéroportuaires et ferroviaires.Nous recrutons des animateurs ferroviaires (H/F) pour l'accompagnement des enfants à bord des trains au départ de...