Customer Success Trainee F/H

il y a 4 semaines


Rennes, Bretagne, France Steeple Temps plein
Become a Part of Our Dynamic Team at Steeple

At Steeple, we are an expanding scale-up focused on transforming workplace communication through our innovative "Phygital" internal communication solution.

Our mission is to enhance employee engagement, cultivate a robust company culture, and elevate employer branding by improving internal communication. We prioritize inclusive information sharing to connect all employees, regardless of their digital proficiency.

If you are curious about our culture, we invite you to explore more about Steeple.

About Our Customer Support Division

The Customer Support division is committed to assisting clients from the initial onboarding phase through to their ongoing experience with Steeple.

With two specialized teams - consultants and customer care - we ensure a seamless customer journey and provide expert assistance.

You will be working under the guidance of Steeve, the Head of Customer Success, in a vibrant team eager to learn and develop.

Your Responsibilities
  • Address customer inquiries through multiple channels (chat, email, phone)
  • Ensure customer satisfaction with every interaction
  • Proactively monitor customer engagement, identifying clients at risk
  • Classify and prioritize support requests for swift resolution
  • Oversee equipment dispatch and installation assistance
  • Contribute to the ongoing enhancement of processes for scalability

This role offers an apprenticeship opportunity, ideal for those looking to grow in a supportive environment.

Qualifications

Technical Skills

  • Fundamental technical knowledge
  • Familiarity with ticketing systems and CRM platforms
  • Understanding of customer relationship management and sales processes
  • Proficiency in English as we broaden our international reach

Interpersonal Skills

  • Ability to adapt to change
  • Resilience in a challenging environment
  • Capacity to work autonomously
  • Curiosity and strong communication skills
  • Enthusiasm for technical challenges
  • Alignment with our core values
Hiring Process
  • Initial conversation with our Recruitment Officer
  • Interview with the Head of Customer Success
  • Skills evaluation
  • Final interview with the Founder
Life at Steeple

Join us on our ambitious journey, experiencing innovation, flexible work arrangements, excellent benefits, and a supportive work atmosphere.

If you are excited about the opportunity to contribute to Steeple's mission, we look forward to reviewing your application and motivations.


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