Technical Support Specialist
il y a 3 semaines
This position provides technical support to staff in Corporate Office and remote locations with desktop computers, applications, and related technology.
Key Responsibilities- Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.
- Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
- Ensure desktop computers are able to interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
- Work with procurement staff to purchase hardware and software.
- Assess functional needs to determine specifications for purchases.
- Assist staff to resolve issues with computer hardware or software components.
- Meet with clientele to discuss technical requirements, system functionality, and provide required reports.
- Perform related work as assigned.
- 1-2 years' experience supporting Windows 7, 8, or 10 desktop/laptop PCs.
- Experience troubleshooting hardware issues and replacing hardware on both desktop, laptop PCs, hard phones, printers, and other required peripherals.
- Experience installing software, patches, updates on desktops, laptops, and servers.
- Experience troubleshooting basic network, software, and printing issues.
- Must provide excellent customer service.
- Incumbent must be prepared to work extended hours as required to get assigned tasks completed.
- Incumbent must be prepared to visit the office when required in the event of system failures or in the event of an urgent need to carry out key responsibilities.
itel is the largest Caribbean-born customer experience provider and we are now an award-winning international company. We take pride in empowering our teams, treating every member like family.
itel is an equal opportunity employer offering competitive pay, as well as a whole host of benefits designed to support employee comfort, and wellbeing.
This includes paid training, opportunities for career advancement & development, as well as medical and life insurance, in a fun and inspiring work environment with great on-site amenities.
All you need is a valid St. Lucian National ID Card, a personal commercial bank account, and a complementary Police Certificate of Character, in addition to having the necessary academic qualifications and experience for the position that best suits you.
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