Service Manager

il y a 2 semaines


Puteaux, Île-de-France Experis France Temps plein
Recherche d'un Service Manager à La Défense

Experis France recherche un Service Manager expérimenté pour rejoindre son équipe à La Défense.

Responsabilités
  • Gestion Financière : Gérer et améliorer le P&L, en veillant à la rentabilité et à l'efficacité des services.
  • Relation Client : Cultiver des relations solides avec les clients, en négociant et en gérant les modifications ou extensions de service.
  • Gestion de Projet : Diriger les phases clés du cycle de service, y compris l'avant-vente, la transition, le probatoire, le run et la réversibilité.
  • Risque et Conformité : Identifier et gérer proactivement les risques opérationnels, en maintenant à jour la documentation contractuelle.
Compétences requises
  • 5 ans d'expérience et + en maîtrise du fonctionnement de la production informatique (services supports, exploitation/maintenance,...)
  • 5 ans d'expérience et + en connaissance des technologies et standards
  • 5 ans d'expérience et + en organisation d'entreprise et de ses processus métier
  • 2 ans d'expérience et + sur des processus ITIL de service support (incident / problème / changement...)
  • 5 ans d'expérience et + en gestion d'un P&L
Avantages
  • Télétravail possible
  • Tickets restaurant pris en charge à 60%
  • Abonnements de transport locaux publics pris en charge à 100%
  • Indemnité kilométrique pour les trajets professionnels à vélo
  • Participation d'Experis à hauteur de 70% pour la location d'un vélo électrique
  • Mutuelle familiale avantageuse
  • Gymlib pour intégrer la pratique sportive et le bien-être
  • Service formation pour accompagner le développement de vos compétences
  • CSE offrant des offres culturelles, de voyages, bon d'achats...
  • Accompagnement personnalisé pour la recherche de logement et l'installation
  • Assistante sociale, assistance psychologique 24/7, et médecin en téléconsultation
  • Programme de cooptation pour bénéficier d'une prime pour toute personne embauchée en CDI grâce à vous

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