Technical Support Manager

il y a 2 semaines

Paris, Île-de-France Lallemand Temps plein

Main Responsibilities

The Technical Support Manager will report to the Category Manager and be responsible for supporting the development of the Plant-Based culture portfolio. This includes providing technical assistance to customers, sales representatives, and distributors.

Customer Technical Support

  • Assist sales representatives on a technical and scientific level and accompany them on an ad hoc basis during customer visits.
  • Present the technical aspects of the culture portfolio.
  • Understand customer needs and expectations.
  • Supervise and follow customer trials with the sales team.
  • Train distributors on the culture portfolio and its applications.

Culture Portfolio & Market

  • Contribute to the development and evolution of the plant-based culture portfolio.
  • Provide information on competition and new products to the sales team and product manager.
  • Participate in and/or speak at conferences, seminars, and trade fairs.
  • Consolidate and leverage sales team market on LSC culture product experiences.
  • Train internal sales team on the culture portfolio and its applications.
  • Contribute to the definition of marketing actions.
  • Write articles for specialized journals.
  • Translate and adapt product materials according to market, customers, and/or geographical areas.

Relationship with Internal R&D / External Technical Institutes

  • Participate in the definition of the plant-based portfolio R&D plan.
  • Contribute to setting-up and following-up application trials in collaboration with R&D.
  • Facilitate product documentation by transforming R&D data into customer/user arguments.
  • Be at the interface customer/R&D for technical requests.

Participate in Establishing and Monitoring the Budget Allocated to the Plant-Based Category

Required Skills and Qualifications

  • MSc in food sciences / biotechnology / biochemistry.
  • + 5 years successful experience in the food industry, particularly in fermented foods, and ideally on plant-based fermented foods.
  • Fluent in English.
  • Autonomous, adaptability, and assertiveness.
  • Technical and synthesis skills with attention to detail.
  • Business-oriented.
  • Excellent organization and communication skills.
  • Enthusiastic and energetic team player, working within a multi-disciplinary and international team.

General Criteria

  • Ideally located in one of our sites in France.
  • Open for home-office.
  • Travelling up to 40%, mainly Europe.

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