CRM Systems Manager

il y a 1 semaine


Paris, Île-de-France Accor Temps plein

Job Summary

Orient-Express is seeking a skilled CRM Manager to join our team. The successful candidate will be responsible for implementing a CRM system that effectively manages sales funnels and customer relationships, following Accor best practices.

Key Responsibilities

  • Develop and implement CRM strategies to increase database growth and improve customer engagement
  • Monitor and analyze customer relationship metrics to inform business decisions
  • Create and manage brand campaign calendars to drive sales and marketing efforts
  • Design and implement workflows to streamline sales and marketing processes
  • Stay up-to-date with industry trends and competitor analysis to inform business strategies

Requirements

  • Minimum 3-5 years of experience in CRM management
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a matrix environment and prioritize multiple tasks
  • Comfortable with data analysis and reporting

What We Offer

Orient-Express offers a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for CRM management, we encourage you to apply for this exciting opportunity.


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