Customer Support Lead
il y a 1 semaine
Job Title: Customer Support Lead
Job Summary:
The Customer Support Lead is a key member of the Customer Experience team within NAVBLUE, responsible for delivering exceptional support and services to our customers. This role requires a strong understanding of our Flight Operations Solutions and the ability to provide expert guidance and support to our customers.
Responsibilities:
- Customer Support: Provide level 2 support for Flight Operations Solutions applications, analyzing customer queries, assessing severity, and providing solutions or escalating to level 3 teams as needed.
- Entry Into Service: Prepare and manage Entry Into Service, including providing training, procedures, and recommendations related to organization, operational procedures, and customer organization audits.
- Daily Support: Deliver daily support on Flight Operations Solutions services and products operation, ensuring a big contribution to continuous improvement with level 3 teams.
- Customer Events: Organize and manage customer events, such as workshops, support seminars, and training sessions.
- Reporting: Develop and maintain synthetic reports on customer issues, concerns, needs, and requests towards NAVBLUE products and services.
Requirements:
- Experience: 5 years of experience in a customer service role, with aviation/airline experience beneficial.
- Knowledge: Flysmart+ knowledge highly recommended, with at least 3 years of experience on EFB (Electronic Flight Bag) product suite, including EFF (Electronic Flight Folder).
- Skills: Ability to solve complex issues, communicate clearly with customers, and work in a software development environment.
About Us:
NAVBLUE, an Airbus Company, is a leading global provider of flight operations solutions, including aeronautical charts, navigation data solutions, flight planning, aircraft performance software, and crew planning solutions. We're passionate about digital and collaborative innovation, and we're committed to creating an environment and culture where everyone feels like they belong.
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