French Customer Service Lead

il y a 2 semaines


Toulouse, Occitanie, France Physiol Temps plein
Customer Service Leadership

We are seeking a highly skilled Customer Service Manager to lead our French Customer Service team and drive our customer service strategy. As a key member of our team, you will be responsible for developing and implementing processes to deliver exceptional customer service, providing supervision and mentorship to a team of approximately 15 Customer Service and Sales Support Specialists and Associates, and acting as a change manager to instill a continuous improvement ethos.

Key responsibilities include measuring and monitoring team performance, ensuring training modules are completed, and providing backup support for other European markets when needed.

Requirements include a Bachelor's degree in business or a related field and a minimum of 5 years of experience, or an equivalent combination of education, training, and experience. Proficiency in French and English is required, with proficiency in Italian being a valuable asset. Experience working with ERP systems in a Customer Service capacity and demonstrated experience in process digitalization or change management are also essential.
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