French Customer Service Lead
il y a 2 semaines
We are seeking a highly skilled Customer Service Manager to lead our French Customer Service team and drive our customer service strategy. As a key member of our team, you will be responsible for developing and implementing processes to deliver exceptional customer service, providing supervision and mentorship to a team of approximately 15 Customer Service and Sales Support Specialists and Associates, and acting as a change manager to instill a continuous improvement ethos.
Key responsibilities include measuring and monitoring team performance, ensuring training modules are completed, and providing backup support for other European markets when needed.
Requirements include a Bachelor's degree in business or a related field and a minimum of 5 years of experience, or an equivalent combination of education, training, and experience. Proficiency in French and English is required, with proficiency in Italian being a valuable asset. Experience working with ERP systems in a Customer Service capacity and demonstrated experience in process digitalization or change management are also essential.
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French Customer Service Lead
il y a 2 semaines
Toulouse, Occitanie, France Physiol Temps pleinWe are seeking a highly skilled Customer Service Manager to lead our French Customer Service team and develop our customer service strategy. As a key member of our team, you will be responsible for motivating your team and building a culture of continuous improvement.Key ResponsibilitiesSupervise, mentor, and train a team of approximately 15 Customer Service...
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Customer Service Director
il y a 2 semaines
Toulouse, Occitanie, France Physiol Temps pleinCustomer Service ManagerAs a key member of our team, you will be responsible for leading our French Customer Service team and developing our customer service strategy to deliver exceptional services. You will drive change and improvements in internal processes, provide supervision and mentorship to a team of approximately 15 Customer Service and Sales...
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Customer Service Manager
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Toulouse, Occitanie, France Airbus Temps pleinEO Customer Reactive Services ManagerJoin Airbus, a global leader in aerospace, defence, and connected services, and take on a challenging role as an EO Customer Reactive Services Manager. This position is part of the Earth Observation Global Customer Service team, responsible for delivering high-quality services to major imagery customers.Key...
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Customer Service Manager
il y a 3 semaines
Toulouse, Occitanie, France Airbus Group Temps pleinCustomer Service ManagerWe are seeking a highly skilled and customer-oriented professional to join our Earth Observation Global Customer Service team as a Customer Service Manager.Key Responsibilities:Manage customer requests for optical and radar sensors, ensuring high service level agreements are met.Participate in on-call duty rotations to ensure image...
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Customer Service Director
il y a 2 semaines
Toulouse, Occitanie, France Physiol Temps pleinAs a key member of our French Customer Service team, you will be responsible for leading the team and developing our customer service strategy to deliver exceptional services. Your role will be crucial in motivating your team and building a culture of continuous improvement.Key ResponsibilitiesProvide supervision, mentorship, and training to a team of...
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Customer Support Lead
il y a 1 semaine
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Customer Support Lead
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Toulouse, Occitanie, France airbus Temps pleinJob Title: Customer Support LeadJob Summary:The Customer Support Lead is a key member of the Customer Experience team within NAVBLUE, responsible for delivering exceptional support and services to our customers. This role requires a strong understanding of our Flight Operations Solutions and the ability to communicate effectively with customers to ensure...
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il y a 3 semaines
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