Customer Support Lead
il y a 1 semaine
The Customer Support Lead is a key member of the Customer Experience team, responsible for delivering exceptional support and services to our customers. As a subject matter expert, you will be the primary point of contact for customers, providing timely and effective solutions to their queries and issues.
Responsibilities:- Represent and relay the customer experience within the Customer Support team, ensuring a seamless interface with customers.
- Ensure customer requirements are met and exceeded through effective service definition and delivery.
- Contribute to improving product quality by representing customer needs and feedback in the product life cycle.
- Collaborate with internal teams to ensure alignment and acceptance from the customer perspective.
- Prepare and manage Entry Into Service, including training, procedures, and recommendations.
- Provide daily support for Flight Operations Solutions services and products, including Level 2 support for applications.
- Organize and manage customer events, such as workshops, support seminars, and training sessions.
- Develop and propose improvements to support procedures, operating modes, and team organization.
- Contribute to the development of NAVBLUE products and services.
- 5 years of experience in a customer service role.
- Aviation/Airline experience is beneficial.
- Experience providing product training is essential.
- Knowledge of Flysmart+ is highly recommended.
- At least 3 years of experience on EFB (Electronic Flight Bag) product suite, including EFF (Electronic Flight Folder).
- Ability to solve complex issues for customers.
- English fluency is a must.
NAVBLUE is a leading global provider of flight operations solutions, including aeronautical charts, navigation data solutions, flight planning, aircraft performance software, and crew planning solutions. We are passionate about shaping the future of the digital aviation industry and delivering exceptional support and services to our customers.
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