Emplois actuels liés à Head of Customer Relationship Management - Bordeaux, Nouvelle-Aquitaine - Betclic Group

  • Head of Customer Relationship Management

    il y a 4 semaines

    Bordeaux, Nouvelle-Aquitaine, France Betclic Group Temps plein

    Job Title: Head of CRMBetclic Group is seeking a seasoned professional to lead our Customer Relationship Management (CRM) efforts. As the Head of CRM, you will be responsible for defining and executing our player engagement strategy across all markets.Key Responsibilities:Develop and implement a strategic roadmap to drive long-term player loyalty and...

  • Head of Customer Relationship Management

    il y a 4 semaines

    Bordeaux, Nouvelle-Aquitaine, France Betclic Group Temps plein

    Head of CRM Job DescriptionBetclic Group is seeking a highly skilled and experienced Head of CRM to join our team in Bordeaux, France. As a key member of our leadership team, you will be responsible for defining and executing our player engagement strategy across all our markets.Key Responsibilities:Develop and implement a comprehensive CRM strategy to drive...

  • Head of Customer Relationship Management

    il y a 2 semaines

    Bordeaux, Nouvelle-Aquitaine, France Betclic Group Temps plein

    About Betclic GroupBetclic Group is a leading online gaming and sports betting company in Europe, committed to providing a safe and healthy gaming environment for its players.We are looking for a talented Head of Customer Relationship Management to join our team in Bordeaux, France.Key ResponsibilitiesDefine and execute the player engagement strategy across...

  • Head of Customer Relationship Management

    il y a 1 mois

    Bordeaux, Nouvelle-Aquitaine, France Betclic Group Temps plein

    Head of CRM Job DescriptionBetclic Group is seeking a highly skilled and experienced Head of CRM to join our team in Bordeaux, France. As a key member of our leadership team, you will be responsible for defining and executing our player engagement strategy across all our markets.Key Responsibilities:Develop and implement a comprehensive CRM strategy to drive...

  • Head of Customer Relationship Management

    il y a 4 semaines

    Bordeaux, Nouvelle-Aquitaine, France Betclic Group Temps plein

    About Betclic GroupBetclic Group is a leading online gaming and sports betting company, operating in several European countries. Our mission is to provide a safe and entertaining experience for our players, leveraging innovative technologies and a multicultural team.Job SummaryWe are seeking a highly skilled Head of CRM to join our team in Bordeaux, France....

  • Head of Customer Relationship Management

    il y a 2 semaines

    Bordeaux, Nouvelle-Aquitaine, France Betclic Group Temps plein

    Betclic Group: A Leader in Online GamingBetclic Group is a tech company specializing in online gaming and a leader in sports betting in several European countries. Our mission is to fuel the passion for sports by providing players with the best entertainment experience through innovative cutting-edge technologies, ensuring a safe and healthy gaming...

  • Head of Customer Relationship Management

    il y a 2 semaines

    Bordeaux, Nouvelle-Aquitaine, France Betclic Group Temps plein

    Betclic Group: A Leader in Online GamingWe are seeking a highly skilled Head of CRM to join our team in Bordeaux, France. As a key member of our leadership team, you will be responsible for defining and executing our player engagement strategy across all our markets.Your Key Responsibilities:Develop and implement a strategic roadmap to drive long-term player...

  • Head of Customer Relationship Management

    il y a 4 semaines

    Bordeaux, Nouvelle-Aquitaine, France Betclic Group Temps plein

    About Betclic GroupBetclic Group is a leading online gaming and sports betting company in several European countries. We're committed to delivering an exceptional entertainment experience to our players through innovative technologies and a safe gaming environment.Job Title: Head of CRMWe're seeking a seasoned CRM professional to lead our player engagement...

  • Head of Customer Relationship Management

    il y a 3 semaines

    Bordeaux, Nouvelle-Aquitaine, France Betclic Group Temps plein

    About Betclic GroupBetclic Group is a leading online gaming and sports betting company, operating in several European countries. Our mission is to provide a safe and healthy gaming environment, fueled by innovative technologies and a passion for sports.Job DescriptionWe are seeking a highly skilled Head of CRM to lead our player engagement strategy across...

  • Head of Customer Relationship Management

    il y a 3 semaines

    Bordeaux, Nouvelle-Aquitaine, France Betclic Group Temps plein

    Betclic Group: A Leader in Online GamingWe are a tech company specializing in online gaming and a leader in sports betting in several European countries. Our mission is to fuel the passion for sports by providing players with the best entertainment experience through innovative cutting-edge technologies, ensuring a safe and healthy gaming environment.About...

  • Head of Customer Relationship Management

    il y a 2 semaines

    Bordeaux, Nouvelle-Aquitaine, France Betclic Group Temps plein

    Betclic Group: A Leader in Online GamingBetclic Group is a tech company specializing in online gaming and a leader in sports betting in several European countries. We are committed to fueling the passion for sports by providing players with the best entertainment experience through innovative cutting-edge technologies, ensuring a safe and healthy gaming...

  • Customer Relationship Specialist

    Il y a 2 mois

    Bordeaux, Nouvelle-Aquitaine, France Groupe Crédit Coopératif Temps plein

    Embark on a Meaningful Career with Groupe Crédit Coopératif At Groupe Crédit Coopératif, we are dedicated to fostering a responsible and sustainable financial ecosystem. As part of the bpce Group, we champion a human-centric approach, prioritizing solidarity and a thriving economy. We invite you to join our team as a Customer Relationship...

  • Head of Financial Operations

    il y a 2 semaines

    Bordeaux, Nouvelle-Aquitaine, France Climatetechlist Temps plein

    About the Position:Back Market is seeking a highly skilled Head of Accounting Transformation to join its finance team. As a key member of the Director of Finance & Accounting Operations, you will be responsible for ensuring the accuracy and quality of our financial reporting.You will work closely with the Director of Finance & Accounting Operations to...

  • Client Relationship Manager

    il y a 4 semaines

    Bordeaux, Nouvelle-Aquitaine, France Groupe Crédit Coopératif Temps plein

    Are you looking for a career that aligns with your values of social and environmental responsibility? Look no further! As a Client Relationship Manager at Groupe Crédit Coopératif, you will have the opportunity to work with a dynamic team that prioritizes sustainability and customer satisfaction.Our bank is committed to reducing its carbon footprint,...

  • Head of Safer Gaming Projects

    il y a 2 semaines

    Bordeaux, Nouvelle-Aquitaine, France BetClic Everest Group Temps plein

    BetClic Everest Group is a leading online gaming company specializing in sports betting and entertainment. We are committed to providing a safe and healthy gaming environment for our players. As a key member of our team, you will play a crucial role in leading and delivering strategic projects aimed at protecting our players across all markets.As the Head of...

  • Head of Safer Gaming Projects

    il y a 4 semaines

    Bordeaux, Nouvelle-Aquitaine, France Betclic Group Temps plein

    About Betclic GroupBetclic Group is a leading online gaming and sports betting company in several European countries. We're committed to providing a safe and healthy gaming environment for our players.Job DescriptionWe're seeking a highly skilled and experienced professional to lead our Safer Gaming projects. As Head of Safer Gaming Projects, you'll be...

  • Head of Safer Gaming Projects

    il y a 4 semaines

    Bordeaux, Nouvelle-Aquitaine, France Betclic Group Temps plein

    About Betclic GroupBetclic Group is a leading online gaming and sports betting company in several European countries. We're committed to providing a safe and healthy gaming environment for our players.Job DescriptionWe're seeking a highly skilled and experienced professional to lead our Safer Gaming projects. As Head of Safer Gaming Projects, you'll be...

  • Client Relationship Manager

    il y a 1 mois

    Bordeaux, Nouvelle-Aquitaine, France Groupe Crédit Coopératif Temps plein

    Join a Responsible and Sustainable BankAt Groupe Crédit Coopératif, we are committed to reducing our environmental impact and promoting social and economic transitions. We are part of the bpce Group, a large organization with a human touch, focusing on a model of solidarity and sustainable economy.About the RoleWe are seeking a motivated individual to join...

  • Head of Projects H/F

    il y a 2 semaines

    Bordeaux, Nouvelle-Aquitaine, France Betclic Group Temps plein

    Betclic Group is a tech company specializing in online gaming and a leader in sports betting in several European countries.Our company is committed to fueling the passion for sports by providing players with the best entertainment experience through innovative cutting-edge technologies, ensuring a safe and healthy gaming environment.We are looking for a Head...

  • Head of Strategic Projects

    Il y a 2 mois

    Bordeaux, Nouvelle-Aquitaine, France Betclic Group Temps plein

    About Betclic GroupBetclic Group is a leading online gaming and sports betting company in several European countries. Our mission is to provide players with the best entertainment experience through innovative technologies, ensuring a safe and healthy gaming environment.Our CultureWe are a multicultural and international company with a strong commitment to...

Head of Customer Relationship Management

Il y a 3 mois

Bordeaux, Nouvelle-Aquitaine, France Betclic Group Temps plein
Company Overview:

Betclic is a technology-driven organization at the forefront of online gaming, recognized as a leader in sports wagering across various European markets. Our commitment is to enhance the passion for sports by delivering unparalleled entertainment experiences through innovative technologies, while ensuring a secure and responsible gaming environment.

Headquartered in Bordeaux, France, Betclic boasts a diverse and international workforce of nearly 950 employees across five European nations. To facilitate our expansion, we are seeking a Head of CRM, tasked with crafting and implementing our player engagement strategy across all territories.

Key Responsibilities:

  • Establish a strategic roadmap aimed at fostering long-term player loyalty and engagement, while managing the execution of daily CRM functions.
  • Collaborate with Product and Technology leaders to routinely evaluate and enhance the effectiveness of our CRM tools, pinpointing areas for upgrades or improvements.
  • Research and monitor trends within the CRM landscape to uncover new opportunities for Betclic to leverage for competitive advantage.
  • Work closely with regional leads to devise monthly CRM strategies, structuring and executing operations within designated budgets.
  • Implement a comprehensive 360-degree lifecycle strategy by coordinating digital interactions (emails, SMS, push notifications), customer service engagements, and product offerings.
  • Ensure CRM operations are maintained within budgetary constraints and timelines, applying business planning against key performance indicators and financial forecasts.
Data Analysis:

  • Analyze customer data to discern trends, behaviors, and needs, guiding relational strategies and commercial propositions.
  • Evaluate CRM campaigns and initiatives to assess ROI, prioritize resources, and drive ongoing enhancements in player retention and engagement.
  • Conduct consumer experience research, segmentation, and roadmap analyses to identify potential improvements in CRM efforts.
  • Foster a unified vision and objectives within the team, promoting an agile and data-informed culture in a global context.
Qualifications:

Demonstrated success in CRM management, ideally within a dynamic, international setting. Strong analytical capabilities with experience in data analysis to guide decision-making and strategic planning. Proficiency in CRM tools and platforms, with the capacity to evaluate and optimize their utilization. Fluency in English and French is essential.

We offer a comprehensive benefits package, including:

  • 25 paid vacation days and 10 RTT days.
  • A Ticket Restaurant card valued at €10 per day (50% subsidized).
  • Complete coverage of a health insurance plan for you and your dependents.
  • 50% reimbursement of transportation expenses or an annual sustainable mobility bonus (€230 for eco-friendly commuting).
  • An annual training program.
  • Exceptional office amenities, including a rooftop for breaks and lunches.