Head of Customer Relationship Management
il y a 2 jours
Betclic Group: A Leader in Online Gaming
Betclic Group is a tech company specializing in online gaming and a leader in sports betting in several European countries. Our mission is to fuel the passion for sports by providing players with the best entertainment experience through innovative cutting-edge technologies, ensuring a safe and healthy gaming environment.
We are a multicultural and international company with nearly 950 employees spread across 5 European countries: France, Italy, Malta, Poland, and Portugal.
Our CRM Team
We are looking for a talented Head of CRM to join our team and define and execute our player engagement strategy across all our markets.
Your Role
As a Head of CRM, you will be responsible for:
- Defining the strategic roadmap to drive long-term player loyalty and engagement
- Overseeing the execution of daily CRM operations
- Collaborating with Product and Tech leads to assess and optimize the usage of our CRM tools
- Supervising the design, implementation, and optimization of automated marketing campaigns
- Monitoring and researching trends in the CRM field to identify emerging opportunities for Betclic to capitalize on
Requirements
We are looking for a candidate with a solid record of accomplishment in CRM management, preferably in a fast-paced, international environment. You should have a demonstrated ability to lead and develop a team, fostering a player-centric culture. Analytical skills with experience in data analysis to inform decision-making and strategy formulation are also essential.
What We Offer
We offer a competitive salary and benefits package, including 25 paid vacation days and 10 RTT days. You will also receive a Ticket Restaurant card loaded with €10 per day and 100% coverage of a health insurance plan for you and your children. Additionally, you will have the opportunity to work in a young, friendly, and fun atmosphere with a rooftop for sunny breaks and lunches overlooking the Cité du Vin.
How to Apply
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to our HR department.
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